ASQ CEO Paul Borawski asks the question in his April Blog Post – here:
“Are quality professionals happy on the job?”
While that is an interesting question as a start – to a series of questions that I see with a better ending point for such an inquiry – I think that the answers to the “why or why not?” are more actionable.
If they are happy – why?
If they are not – why not?
And then – are the reasons for either something that can and will be sustained – and/or continuously improved – or not?
This All Started with a Forbes Article
Forbes wrote: “Professionals with this job title are typically involved in the entire software development process to ensure the quality of the final product…Software quality assurance engineers feel rewarded at work, as they are typically the last stop before software goes live and correctly feel that they are an integral part of the job being done at the company.”
Great news for software quality engineers—but what about other quality professionals?
Is It The End-to-End/Big Picture View and Participation?
Rather than feeling like some cog in the great big machinery of almost any modern Enterprise – they see more and probably impact more (or have an opportunity to do so) that may be unique.
Is that what’s at the root of their happiness?
And do they get an occasional laugh out of their roles – seeing some of the silliness that happens in any large endeavor?
Or is it simply their larger-wider set of responsibilities and need to interact with almost everyone on the team?
I’m just speculating – for fun.
Who’s on First?
Is it more enjoyable – leading to greater happiness – being the Head Manager or Head Coach of a professional sports team – and not just some Assistant Coach?
Does the Quarterback get more satisfaction than some defensive lineman on the kick-off return team?
Do the Designated hitters get less satisfaction than someone with the same Batting Average that also fields the ball alot – such as an infielder – say versus an outfielder?
Do 1st basemen get more joy from their role than the other infielders?
Which reminds me…
Abbott and Costello perform the classic “Who’s on first?” baseball sketch in their 1945 film “The Naughty Nineties” first performed as part of their stage act.
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