Performance-based ISD is about the Terminal Objectives of on-the-job Performance Competence

This posting presents my Experience-base in ADDIE-level ISD efforts, which in my PACT Processes for T&D/ Learning/ Knowledge Management are the 2nd level of ISD –
MCD – Modular Curriculum Development/Acquisition.

I think I have been there and done that – ISD-wise. And always in a “performance-based” manner each time!!!

In reverse order…

2003

Design of a 5-day executive development, skills-building program in support of an updated Executive Leadership Pipeline & Development effort. This event utilizes the 3 “facts-based-fiction” Simulation Exercise Business Scenarios from the Executive Forum. Abbott Laboratories

2002

Design and development of the experiential-educational elements an Executive Forum to kick-off an updated Executive Leadership Pipeline & Development effort, including the design of 3 “facts-based-fiction” Simulation Exercise Business Scenarios to help explore similar, current issues in the company’s businesses that need attention. Abbott Laboratories

2001

MCD: Wholesale Billing Center Personnel. This project involved the analysis and design of more than 80 days of performance-based T&D for personnel at three call center locations. Verizon

MCD: Dealer Operations and Production Managers Workshops. This project focused on the continued development of three additional workshops for Bandag’s dealer Operations and Production managers, to complement the recently developed and piloted Materials Flow workshop. Bandag, Inc.

1998

MCD: Material Flow Workshop. Guy conducted the analysis, design, and development efforts for this three-day workshop targeted at dealer production managers and how to implement and manage the Retread System using the concepts, tools, and techniques from the Theory of Constraints and Synchronous Flow.
Win-Win Progressive Discipline. Guy developed an eight-hour, group-paced training course for the management of Bandag’s franchise dealers.
Modular Curriculum Development (MCD) for Dealership Production Managers. Guy facilitated the analysis and design and then participated with other consultants in the development of more than 12 days of group-paced T&D. Bandag, Inc.

MCD for Customer Care Organization’s Customer Interface Agents. Guy facilitated the analysis and design of this effort, based on the CAD work done the prior year by another consultant.AT&T

1997

Course Development Analysis and Design for a Manufacturing Environment Risk Assessment Process and Tool. Guy conducted a combined analysis/design meeting for several T&D products to support the rollout of this tool. General Motors

1996

Analysis and Design of a Technology Transfer Training Program for Combinatorial Chemistry. Guy’s 54th performance-based CAD project where the client needed T&D to facilitate the transfer of a very sophisticated set of chemistry processes/methodologies to a foreign customer. Due to an extreme time constrain to produce a design for the potential buyers of the technology, a combined CAD/MCD project was planned, and then a two-day analysis meeting led to a two-day design meeting producing a set of CAD/MCD designs for more than 30 days of lectures, demonstrations, and chemistry lab exercises. Sphinx Pharmaceuticals


1993

Delivery and Train-the-Trainer for IPD Training for Program and Team Leadership. Presentation of the five-day program we developed for General Dynamics. Lockheed (General Dynamics)

1992

Quality in Program Management Course Design. Using the PACT Process for MCD, we used a team approach to design an orientation and basic skills-building T&D course on quality concepts and tools/techniques for new program managers. Digital Equipment Corporation


1991

IPD Training for Program and Team Leadership Development. The use of the PACT Process for MCD, where an intense, five-day, hands-on, skills-building course was produced to take existing individual contributing, engineering staff members and turn them into cross-functional team leaders when the project needed their leadership and when to be team members when the project’s situation warranted. General Dynamics

Applying the Network Systems Marketing Process Training. The use of the PACT Process for MCD was central to producing this four-and-a-half-day course, which taught various marketing tools, including the use of quality function deployment (QFD) within several major marketing business processes. AT&T Network Systems

1990

Quality Training Module Design. The use of the PACT Process for MCD, where a design was created for the initial orientation modules of the Quality CAD. Square D Company

Labor Relations Training. In this project, the PACT Process for MCD was used to create an intense four-day, performance-based learning experience in the knowledge and skills in win-win labor relations. This course had more than 60 percent of its time reserved for a series of simulation exercises that incrementally built up the learners’ knowledge and skills in dealing with employee counseling, progressive discipline, and arbitration. Illinois Bell

Composites Bonding and Fabrication Training. The use of the PACT Process for MCD, where a hands-on, skills-building set of T&D Modules was developed to teach bonding and fabrication techniques to shop floor personnel. General Dynamics

Revise and Pilot-Test Delivery of NS 1251 Product Management Training at NSI—The Netherlands. Pilot presentation of the eight-day course we developed in 1986 for the American business units to determine changes/adaptations required to meet local content issues. The pilot participants decided that the American version should be updated with international issues and then standardized as the global course on the performance competencies addressed.
Cellular Systems Product Knowledge Training Design. The use of the PACT Process for MCD, where a detailed design was produced for SME development effort.
AT&T Network Systems

1988

1150 Series Self-paced Training
Internal and External Influences on the Product Management Function
Training
Development of Five Self-paced Modules of the Product Management Curriculum
These projects used the PACT Process for MCD, where a multiple set of performance-based courses were generated based on the prior CAD work. AT&T Network Systems

1987

Update FRP Process Technology Training. In this effort, we worked with key labs staff to update this intense ten-day course, where the focus was on the ever-evolving technologies for flat-rolled (aluminum) products. Alcoa Labs

Product Management Process Training. This intense eight-day course was the keystone T&D Event of the comprehensive CAD for NS product managers. This project used the PACT Process for MCD as a follow-on to the CAD methodology. This course was a finalist for the ISPI Award of Excellence for “Best Instructional Product” in 1989.
Sales Support Planning and Management Training
Product Support Planning and Management Training. This project demonstrated the use of the PACT Process for MCD, where a multiple set of performance-based courses were generated based on the CAD work and outputs previously produced.
AT&T Network Systems

1986

In-Branch Sales Orientation Training Workshop Development
Fire and Security Advanced Training
Auto Dial Administrative Guide
Use of a structured, team-based ISD methodology where Performance Models and Knowledge/Skill Matrices were used to create course designs, based on the previous CAD project. MCC Powers

1985

Technical Manual Rewrite
Auto Dial Training. Use of a structured, team-based ISD methodology where Performance Models and Knowledge/Skill Matrices were used to create a course design.
PSS & SMS Video Training. Use of a structured, team-based ISD methodology where Performance Models and Knowledge/Skill Matrices were used to create a course design, based on the CAD project. MCC Powers

1984

FRP Process Technology Training. Development of a ten-day introductory course for all plant engineering staff on the process technology for flat-rolled products. We used a structured, team-based ISD methodology where Performance Models and Knowledge/Skill Matrices were used to create a course design, leading to development. Worked with plant and labs staff engineers to develop lesson and exercise materials for use by 12 instructors. Alcoa Labs

HVAC Basics Control Unit Training
Electrical Estimating Training
NET Analysis Training
DDC Basics Training
Training Design for Field Engineering
All of the above projects used our evolving, formal, structured, team-based ISD methodology. Performance Models and Knowledge/Skill Matrices were the key analysis data used to create systematically the course designs and then the T&D materials, based on the prior CAD project.
MCC Powers

1983

Training Design for Systems Sales. Use of a structured, team-based ISD methodology where Performance Models and Knowledge/Skill Matrices were used to create a course design, based on the CAD project.
Training for the Contracting Process. Use of a structured, team-based ISD methodology where Performance Models and Knowledge/Skill Matrices were used to create a course design, based on the CAD project. MCC Powers

Prior to these projects I worked on ADDIE-type ISD efforts at Motorola’s Training & Education Center and at Wickes Lumber…where I first started using early versions of the Performance Model and K/S Matrices.

All based on a derivative-of-a-derivative from the work of Geary A. Rummler.

For more about MCD and PACT see my book:
leanISD available as a free, 404-page PDF at http://www.eppic.biz/

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