This Post presents a simple “Summer Job” Applications Exercise (Appo) for those wishing to test out the Performance Analysis and K/S Derivation methods.
It is for a Teenager Babysitting Job. One of my own “pre-W-2” jobs, from my youth.
After you try this PACT Process out on this job…try it on your own Summer Job from the past. Or do it on a job that one of your kids has or had, or do it on a job of a relative/neighbor kid.
Kid jobs are usually simple compared to adult jobs…usually. It’s an Appo with “training wheels.”
That’s why I favor those as the fodder for initial applications of the PACT concepts, models, methods, tools and techniques in my workshops and coaching sessions. It’s an easier entry for most into learning exactly “how to do” ISD this way.
My version of the Babysitter Job’s AoPs has 9 AoPs…A through I.
Establishing the AoPs – and getting them to “no overlaps and no gaps” is sometimes very difficult to master. Practice and practice carving up jobs or processes from simple to greater complexity is what it takes.
The acid test: no gaps and overlaps – and everything that any of the Master Performers has done, task-wise, in the past few years, is covered by an AoP…in other words when we detail out the AoPs, the big buckets of outputs and tasks and other data, all of their detailed tasks will find a “home room” so to speak in one of the AoPs.
It it finds more than one home room…something is wrong…with your AoPs…you and the Analysis Team didn’t parse the “scope of performance” of your assignment well enough. For those downstream – you will have caused extra work. And many in my Analysis Teams doing this work with me will be on the Design Team.
So discussing this issue helps them want to help me…to avoid rework for us all later, in the design steps.
If you’d like, create your own AoP model/configuration – and carve up the Baby sitter’s Job as you see appropriate – add, delete or edit my wording. Whatever.
This is what happens whenever I bring in a “straw-dog” model as a group starter. You shouldn’t fall in love with your own models…they are usually just “a means to others’ ends.” And subject to change without much notice.
It is wise to seek out such change requirements due to error – or – just general group discomfort with the “straw-dog” …early…and often – before working with “something that the group eventually wants to throw out” only to have you all then start over. At the beginning.
If that’s 20 minutes in…OK. If that’s 20 hours in…YIKES!
Below is a template for you to use to complete the remaining 8 charts (or more) for all 9 AoPs.
I’d recommend ending each of AoPs C-through-H with a “monitoring task” and then handle emergency responses…both little bumps and bruises and serious injuries in AoP: I – Emergency Response.
Otherwise you’ll repeat those kinds of Tasks and redundancy should be avoided in these analysis steps or it will have to be resolved downstream in the design phase. Unnecessary rework of the analysis data before using it in design…or sloughing it out in design and attempting to resolve it within those steps…messy…to be avoided.
That is one reason why I suggest that both types of ISD Designers in the PACT processes should have gone through “exposure to” or “development in” the upstream Performance Analysis processes. Just as the Analyst should be exposed to or developed in the downstream uses of their upstream analysis outputs.
You can probably skip the gap analysis efforts…or maybe do one AoPs worth to get a feel for it. For information on “how to do this” see my book: lean-ISD and other PACT resources on this Blog or on the EPPIC Inc. web site at: http://www.eppic.biz/
Once you have completed all of the PM charts…or enough for your “just-testing-the-waters experience” or to get ready for your own serious “acid test” such as applying this for real…you’ll need to think about the appropriate Knowledge/Skill Categories to be used in the next step.
These are the 8 categories I think “appropo.” Change it if you think otherwise.
Here is the K/S Matrices for the first of my K/S Categories…for as the chart prior says “in the bottom right-hand corner” – “already documented…” so #2 is the first to be addressed.
BTW- I got this info about “Laws for/re: babysitters” off the web…so you know how serious to take it…in other words BUYER BEWARE – USER BEWARE – etc.
You can get info on how to complete the K/S Matrices in the same resources as for Performance Modeling. Listed at the end of the post.
Here is my start to the second K/S Category on my list…add/delete/edit it as you see fit. Does what I have there already make any sense? If not, edit it out.
Next is a blank K/S Matrices template to use to continue the Applications Exercise. Complete it for all of my other K/S Categories or to whatever you’ve decided is the right list for your situation.
And you can create sub-categories to any of these 17 Categories if that seems necessary. I do sometimes. When necessary.
Note that you’ll need to amend the K/S Matrices and add yet another column to the version already “edited with add add-on column” in the Links to AoPs area.
If I saw this after a meeting I would know that the last two AoPs were “created” after starting the deriving K/S efforts. And that they had come up one at a time. And in looking more closely at them both it would make sense. The “H” is an easily add on. It’s a kind of “misc. category.”
And I would have guessed that “AoP: I” was developed after the group found themselves repeating themselves in the K/S analysis efforts and finally went back to remove the redundancy in the Performance Model already causing them extra work.
I guess them in these order due to their letter designation…H before I. Unless I saw on the original flip chart pages that I had at one time been the H and got bumped.
Note: Many other PACT Templates including the Performance Model and K/S Matrices – as well as other PACT related resources are available at: http://www.eppic.biz/ for your use in practicing and applying these methods in your approaches to ISD wherever you are.
Good luck with them!
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