One of my goals for the PACT Processes as I developed the methodologies and trialed them in my ISD consulting gigs, was for it to allow it to be applied here and there around a large Enterprise, in a targeted fashion, for PUSH Target Audiences. Up and down and across the Enterprise – focused on People/Jobs/Roles’ Performance Competence Requirements – being process-centric in how we viewed the needs for awareness, knowledge and skills – in performing tasks to produce outputs to stakeholder requirements.
And that the priority Instructional/Informational products produced could be made available to PULL Target Audiences as well. For little added, incremental expense, for perhaps great returns in recruiting improvements and retention improvements due to the increased opportunity to develop one’s self.
But it takes discipline to get there. And a sound plan and logic-based approach to data organization.
PACT has 5 major data sets:
The PACT Analysis data feeds the Design process and outputs. Every piece of Analysis data ends up inside the design at some place – unless deliberately removed during the design process by the Design Team. Perhaps in afterthought they reversed earlier thinking. It happens. And it is what makes the PACT Processes robust. Easy to evolve over time, slowly or quickly.
PACT organizes all delivery methods/media/means into three types:
1- Self-Paced – where the learner/Performer can start/pause/stop at will. Includes Online Learning, Knowledge Management Best Practice write-ups, as well as Lessons learned. All organized by the EPPA – Enterprise Process Performance Architecture that follows the Enterprise processes and aligns its efforts and data to that.
2- Coached – for S-OJT: Structured OJT and U-OJT: Unstructured OJT (where OJT = On-the-job-training)
3- Group-Paced – where a facilitator is required. Includes traditional classroom/F2F and Synchronous Online Learning.
iT’S nOT aBOUT tHE mEDIA
It’s about the logic, the business logic and rationale to build and maintain content and a first and life cycle cost. Is it worth it? From an ROI perspective?
Not an ISD decision. It’s a customer and stakeholder decision.
Doing something carries a cost. But so does doing nothing. There is a CONC – Cost of Non-Conformance to be compared to the Cost-of-Conformance in any reasonable ROI forecast.
When it makes sense from an ROI perspective, you might like the PACTLogic data scheme…
The PACT Processes for T&D/ Learning/ Knowledge Management.
For the sake of the Enterprise, not for the sake of Learning.
Please use with appropriate attributions! Thank you.
For more see the PACTWiki.
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