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Nov 29 2007

Push-Pull KMS Presentation Available

I’ve just posted to the PACT Website a PowerPoint Show of a presentation I did in April 2001 at an ISPI Conference – which I tweaked a little-bit today, on the topic of:

PUSH-PULL Knowledge Management Systems.

In my review and editing of this presentation I felt that what is there – hasn’t really changed much since 2001.

It’s still about impacting Performance Competence. Even for a Learning Organization.

Protect and Improve the Enterprise – Achieve Peak Performance!

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By guywwallace • Posted in Uncategorized

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It’s Not All About Learning

It's All About Performance Competence - at the Individual level, the Team level, the Process level, the Organization level, the Value Chain level and at the Societal level ... or Worker, Work, Workplace and World.

T&D: 10 quick observations from my 40 years in the ISD biz…

Do you see the same things - or is it different in your professional arenas?

Guy W. Wallace – Performance Analyst & Instructional Architect – ISD Consultant Since 1982

Instruction includes 1) Standalone Job Aids, 2) Job Aids Embedded in Training, 3) Training for Memorization and/or Honing Skills. Performance-Based Instruction via Self-Paced, or Coached, or Group-Paced Modes using various Media appropriate to the Performance Contexts of the learners/Performers.

My Books – a Gallery

Click on Image for More Info

Contact Guy W. Wallace: guy.wallace@eppic.biz (Email) – 704-746-5126 (Mobile) –

I am honored to have received ISPI’s 2010 Honorary Life Member Award for My Contributions to Human Performance Technology (HPT) and to the International Society for Performance Improvement (ISPI)

My 10 Most Recent Posts

Video: Excerpt from: Meetings Bloody Meetings
T&D: Video: John Sweller on Cognitive Load Theory
ISD Tip From Guy – Client & Stakeholder Alignment 4
HPT Video: Donald Clark
HPT Legacy Video with Clark Quinn 2019
HPT Video – Richard E. Mayer
ISD/PI Video by Guy: Rational Rapid Development Enabled via PACT’s CAD Methods 2014
T&D/PI: Wednesday’s Words of Wisdom From the Past
The Backstory: The Performance Gopher
ISD/PI Video by Guy: ISD Analysis Data and Lesson Mapping 2019

I Want Performance Thinking Before Design Thinking – and Other Thoughts About Performance Improvement

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The Current Most Popular Posts & Pages

T&D: The First Time I Made Coffee For The Captain of the USS Okinawa
T&D: Video: John Sweller on Cognitive Load Theory
April 1975 Was a Busy Time on the USS Okinawa LPH3
L&D: Learning in the Workflow?
Video: Excerpt from: Meetings Bloody Meetings
Salute to a Shipmate
The Big 5 in Human Personality Assessments: CANOE
Old School References... In 1974... Before LinkedIn
Eight Sunday Steel Beach Picnics - Back in the Day
ISD Tip From Guy - Client & Stakeholder Alignment 4

Clarifying HPT – Human Performance Technology

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Performance Improvement Is A Collaborative Effort via ISD and/or PI

Establishing On-the-Job Performance Competence As the End Goal

5 PACT Self-Development Paths Using Free Resources

Performance Improvement Isn’t So Easy

Follow Me on Twitter

Video: Excerpt from: Meetings Bloody Meetings eppic.biz/2020/01/26/vid… 3 hours ago
T&D/PI: Past Post (2011): Enabler Matrices Document What's Needed To Bring a Paper Process To Life… twitter.com/i/web/status/1… 4 hours ago
@britz The full length original of "Meetings Bloody Meetings" has dozens of classic lines. Worth the rental - and i… twitter.com/i/web/status/1… 6 hours ago
RT @britz: Hahaha. These are perfect! twitter.com/tomfishburne/s… 6 hours ago
@britz Is it the Monday Morning Meeting? Because if it's Monday... John Cleese and Meetings Bloody Meetings: youtu.be/vE7jfQt2ic4 6 hours ago
RT @guywwallace: Who Really Sets the Real Requirements for Process and People's Performance? eppic.biz/2010/01/31/who… https://t.co/0nMn31M… 6 hours ago
RT @guywwallace: T&D: Cost of Nonconformance and ROI Calculations for Training Projects - Originally published in Technical & Skills Traini… 6 hours ago
RT @guywwallace: T&D: Do T&D Professionals "Backwards Chain" Their Development Efforts? eppic.biz/2018/05/03/td-… https://t.co/aAXYrvewyc 6 hours ago
RT @guywwallace: T&D: Past Post (2011) and a long one about work I did in 1986/7: An On-Boarding Story - Ramping Up a New Product Manager -… 6 hours ago
T&D/PI: Performance Improvement Isn't Easy. Two of the books that I have either co-authored or authored alone addre… twitter.com/i/web/status/1… 7 hours ago

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Guy W. Wallace – On LinkedIn

Click on Image for Guy's LinkedIn Profile

My Community

Guy W. Wallace

Performance Analyst & Instructional Architect - Since 1979

External Consultant - Since 1982.

EPPIC Inc. -
Enterprise Process Performance Improvement Consultancy Inc.

Lenoir NC 28645 USA

Email: guy.wallace@eppic.biz

Mobile: 704 746 5126

Web: www.eppic.biz

"Focus on the Performance Requirements - and Enable Them"

Guy has served 80+ clients including over 45 F500 firms since November 1982.

Recipient of the ISPI - the International Society for Performance Improvement - Honorary Life Member Award - 2010 - for contributions to the Society and to the Technology for Performance Improvement (PI).

Founding member of ASQ’s Influential Voices Initiative - 2010. Served through 2015.

Guy W. Wallace collaborates with his Clients using predictable, visible, proven processes on time and on budget.

Client work won awards for AT&T, General Motors, HP and Siemens Building Technologies.

Guy's 40 years in the performance improvement/ training/ learning business have been focused in 2 key areas:

1- analysis of the organization and its business processes to derive the "Learning Requirements" from the "Performance Requirements" and...

2- design/architecting the configuration of instructional and informational content.

Guy conducts Performance Improvement projects, Curriculum Architecture Design projects, Instructional Design/Development projects, and he both formally and informally develops and coaches client staff in his ISD and Performance Improvement methods, processes, and in the use of his tools and techniques.

My 14 Books

Click on Image for More Info

Guy’s Consulting Clients – Since 1982

(# of Projects)

Abbott Laboratories (3)
ALCOA (2)
ALCOA Labs (2)
Alyeska Pipeline Services Company (2)
American Management Systems (1)

Ameritech (1)
Amoco Corporation (13)
Apotex (1)
Arthur Andersen (1)
ARCO of Alaska (3)

AT&T (4)
AT&T Communications (1)
AT&T Microelectronics (1)
AT&T Network Systems (24)
AT&T Network Systems International (5)

Bandag (7)
Bank of America (2)
Bath Fitter (1)

Baxter (1)
Bellcore Tech (1)
British Petroleum-America (1)
Burroughs (1)

Change Healthcare (1)
Chamberlin Edmonds – Emdeon (1)
Channel Gas Industries/Tenneco (1)
Commerce Clearing House (1)

Data General (1)
Detroit Ball Bearing (1)
Digital Equipment Corporation (2)
Discover Card (1)
Dow Chemical (3)

EDS (1)
Eli Lilly (7)
Exxon Exploration (2)

Federal Express (1)
Fireman’s Fund Insurance (1)
Ford Design Institute (1)
Ford Motor Company (1)

General Dynamics (10)
General Motors (25)
GP Strategies (1)
GTE (1)

H&R Block (1)
Hewlett Packard (5)

Illinois Bell (3)
Imperial Bondware (1)
Imperial Oil (1)

J.K. Somers & Associates (2)
Johnson Controls (1)

Kodak (1)

Lockheed (1)
Lucent (1)

MCC Powers (16)
Motorola (1)
Multigraphics (1)

NASA (1)
NASCO (1)
NAVAIR (1)
NAVSEA (2)

NCR (2)
Norfolk Naval Shipyard (4)
Northern Telecom (1)
Northern Trust Bank (1)
NOVA (2)
Novacor (1)
NSA (1)

Occidental Petroleum Labs (1)
Opel (1)

Pacific Gas & Electric (1)
Performance Design Lab (1)

Quaker (1)
Qualitest (1)

Siemens Building Technologies (1)
Spartan Stores (1)
Sphinx Pharmaceuticals (1)
Square D Company (2)
SunTrust Banks (2)

Valuemetrics (1)
Verizon (3)
Verizon Information Services (1)

Wells Fargo Advisors (1)
Westinghouse Defense Electronics (1)

ZS Associates (1)

Project Overviews for over 200 of my consulting engagements – 1982 through 2018 – are available under the Clients Tab.

Testimonials From The Past

Recognition and Awards for My Professional Contributions and Consulting

For Specifics - Click on Graphic

What Would the ROI Be If You Could Leverage Performance By Leveraging Your Current State Master Performers and Bring Total Performance Up?

A 1987 On-Boarding Story – Ramping Up a New Product Manager’s Performance Competence – Quickly

When Shortening the Time to Performance Competence is a Critical Business Issue with Worthy ROI. Click on Image for the Post

Published November 2011 by Guy W. Wallace at eLearn Magazine:

Click on Graphic to see: Why Is the Research on Learning Styles Still Being Dismissed by Some Learning Leaders and Practitioners?

For Performance Competence – 3 Instructional Options

What Learners/ Performers Need

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I Prefer the Facilitated Group Process for Speed and Accuracy

The PACT Processes for performance-based T&D, L&D and Knowledge Management

lean-ISD : Effective and Efficient and Focused on the Performance Competence Requirements

PACT builds Awareness – Knowledge – Skills to increase ReUse for multiple Target Audiences – for Performance Competence

3 Levels of Instructional Design: Path Design, Product Design, Activity Design

CAD Architects and MCD/IAD Builds/Buys the Content for a more seamless approach to OnBoarding and OnGoing T&D/L&D.

CAD – Curriculum Architecture Design – of the Performance Competence Development Path

performance-based CAD and MCD

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What Was Innovative in Curriculum or Learning Architectures in 1984 – Would Still Seem To Be Innovative Today – Why?

Paths-Menus-Guides-Maps for Training and Learning and Knowledge Management

Curriculum Architecture Design – Since 1982

Performance Competence Development Paths vs Learning Paths - the difference is in the Analysis.

CAD – Curriculum Architecture Design – For Mapping Development Paths – Since 1982

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You Go Down The Learning Path to Go Up The Learning Curve – to go Up the Performance Competence Curve

Guy has been doing performance-based Training Paths and Planning Guides for clients since 1982. First published on Curriculum Architecture in Training Magazine in September 1984 and on the Analysis methods in NSPI's (now ISPI) PIJ in November 1984.

MCD/IAD – Builds/Buys/ReUses Content to Improve Targeted Performance Competence

In PACT – Even the APPOs – Application Exercises are Architected

The 5 Methodology-Sets of the PACT Processes for T&D, Learning and Knowledge Management.

Project Planning & Management -- Analysis -- CAD -- MCD -- IAD.

Performance Based Instruction – Focuses on Performance

Help your client determine their own internal Best Practices in order to share with others in the Enterprise as appropriate.

The Results of a 2002-2004 Effort at “Clarifying HPT”

Clarifying HPT in 2004

Performance Competence via Performance-based T&D Paths & Individual T&D Planning Guides

80+ HPT Videos: Guy’s Practitioner & Legacy Series

EPPIC’s YouTube Channel #1 – Videos Mostly from 1981 to 2017

EPPIC’s YouTube Channel #2 – Videos Mostly from 2018 And On

My First Friday Favorite Guru Series – My Thanks & Attributions to 42

These 42 individuals are the professionals who have knowingly and unknowingly influenced me the most. Click on the image for links to those 42 posts.

Click Here for Free PowerPoint Show Downloads

400+ Free ISD and PI Resources Available

First Posted in 2014 – First Noticed in the Early 1980s

First posted in 2014

It’s Not As Simple As The Customer Is King

Click on the image above for the 1995 article PDF.

Lessons in Making Lemonade : Guy W. Wallace’s Online Cartoon Strip series of 1151 Strips From 2010-2013

Buzz is the Manager of the on campus Lemonade Stand. He and his coworker and their customers are students in the Instructional & Performance Technology College of Rivercity University.