Changing Human Performance to Improve Your Business Processes
Performance Improvement: It all starts with an analysis of the ideal, or the target, or something measurable in terms of outputs and tasks – and of the enabers present.
Here are some examples of Areas of Performance, Performance Model charts, and enabler Knowledge/Skill Matrices. This is the basis for both my ISD methods (PACT) and my HPT/HPI methods (EPPI).
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