Here is a presentation of mine from April 2001 – ISPI – on Push-Pull KM. My thinking was/is that KM and KMS are but content frameworks for concepts, models, methods and deployment/access mechanisms to hold/make available content – for centralized management. Not that non-centralized groups/individuals couldn’t/wouldn’t add/edit content themselves.

I thought it should be one integrated set of Enterprise Content with an Architecture (ECA) being deployed/accessed via the LMS, classrooms and coaching sessions, and online and offline libraries of books, journals, articles, etc. Organized consistently for the users.

Here is my “performance-based ISD” perspective on Knowledge Management and KMS.

I strongly believe that not all target audiences “deserve” from an ROI perspective – to have equal treatment and formal, performance-based instruction and information available. Some ROIs are bigger than others – and first things first here means largest/quickest “paybacks” to the head of the line – when it comes time to dole out limited resources for improving business operations )at any type of enterprise).

And that if you build a structured set of content for just the top/priority target audiences, critical players in critical roles in critical processes with high risks and/or rewards – You meet their needs fully – and not necessarily 100% with formal learning – but with a combination of formal learning and guided-informal learning. You’ll also generate plenty of content for use with those target audiences who are not so critical. You meet their needs partially.

You need a Governance & Advisory “systems/processes” in place to guide your efforts – as the leaders and management in the business know what’s really needed IF the information is brought to them correctly/close enough. They know where the pain is and what it is worth to make it go away – or be diminished greatly if not perfectly.

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