First: The Process itself.
Second/Third: The Enablers (Human and Environmental).
Look beyond the Knowledge/Skills – for their existence simply enables a process – or their lack thereof, disables a process. There are many other variables – that may be working for or against desired results at the same time.
What’s in your model? Are you looking for other variables at play in inadequate performance – or your attempts to bump it up a notch or two…or tenfold…when you are involved in an Instructional/Learning Development effort?
You might find a real lack of K/Ss – that when resolved – doesn’t move any needles other than the cost needles on your business metrics gauges.
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