The Capability Maturity Model was originated for Software Development – and I think it holds up well applied to Training/ Learning/ Knowledge Management functions and processes – especially processes.
Where does your function sit on this framework?
Are you surviving due to heroics? Or are you simply doing CI (Continuous Improvement) to your already tightened-down ISD and leadership and supporting processes?
How do you even look at your processes – or don’t you?
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