7 O’clock: T&D Product and Service Line Deployment System

From Guy W. Wallace’s book: T&D Systems View – Chapter 19

This Blog Post presents the system and processes necessary for delivering T&D to its customers.


7 O’clock: T&D Product and Service Line Deployment System


T&D Processes

– 7.1: T&D Master Materials Storage and Retrieval Proces 

– 7.2: T&D Master Materials Change Management Process

 – 7.3: T&D Scheduling Process

 – 7.4: T&D Facilitator and Coach Development and Certification Process


– 7.5: Facilitator-led T&D Deployment Process

– 7.6: Self-paced T&D Deployment Process

– 7.7: Coached/Mentored T&D Deployment Process


Audiences, customers, shareholders, and stakeholders shape the way T&D is deployed. One method and one size do not fit all situational needs.


This system’s processes organize the operations of the T&D distribution channels, including traditional instructor-led, group-paced classroom deliveries, but also Web site delivery systems; CD-ROM; CBT modes; structured, coached, or mentored delivery; paper-based delivery; and all other delivery channels. T&D services may be delivered via people and nonpeople-based mechanisms, or a combination of the two in a blend.

 All of the methods and media that are feasible within the enterprise and for the specific target audiences need to be considered when making the packaging decisions in the prior systems (5 o’clock and 6 o’clock). In this system (at 7 o’clock), the packaged content is stored, maintained, and used for delivery.

Now let’s look at each of the seven processes that compose this system.

T&D Process 7.1: T&D Master Materials Storage and Retrieval Process

Process Purpose

The T&D Master Materials Storage and Retrieval Process stores all material masters for access by developers and delivery staff.

Process Description

Deployment staff will need the masters to deploy the T&D, whether paper masters or electronic masters.

Development staff may need to update content, and delivery and/or administrative staff will pull those master materials (depending on the deployment channel used for delivery that impacts content packaging) to reproduce learner materials and instructor/facilitator materials used in the delivery.

Development staff may also need to pull materials for reuse purposes with other target audiences and for reuse in other T&D Events. If the content is being deployed over the Internet or intranet, the original masters (used for uploading into those systems) are still archived in this system.

Version control is a key issue. A key question to ask is whether or not the materials could or should be used during the update process. Obviously, content that deals with laws, regulations, and codes that have changed should be taken out of the loop until updated. Content that deals with new concepts and thoughts needs less rigor. As always, it depends.

The voice of the T&D Governance and Advisory System needs to be heard, as well as any “T&D content product line manager” who can best make the appropriate decision as to what risks exist and what to do about them.

Process Outputs and Their “Utilities”

The key outputs from the T&D Master Materials Storage and Retrieval Process include the following:

Key Outputs Key Utilities
Available T&D products for ongoing deployment These are the products of the overall T&D                                                   product line and their subassemblies.

Is It Broken? Clues and Cues

Your T&D Master Materials Storage and Retrieval Process may be broken if

– It is too difficult to retrieve material masters for updating or deployment purposes.

– It is too difficult to access current content to attempt reuse.

– Materials are used in deployment when the intent should have been to make them unavailable during updates.

– There is no version control of material masters that ensures all materials are up to date.

Process Summary

The T&D Master Materials Storage and Retrieval Process archives/keeps all of the current material masters needed to support ongoing deployment of the T&D. It handles all materials appropriate to the delivery/deployment channels being used, and functions as the central storage repository of material masters to facilitate content updating/
maintenance needs.

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Next, (in the book) we’ll view the T&D Master Materials Change Management Process, where the actual changes (updates) to the material masters are completed. Note that the changes to the material would be accomplished by the T&D developers in 6 o’clock. The reamining sub-systems and processes of a T&D Systems View are also covered.

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Get your free copy of T&D Systems View here as a PDF – or get the hardbound and Kindle version at Amazon.

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