If Deming Was Right

… and 94% of all Quality Issues were attributable to THE SYSTEM – which management controls – and not the the worker/learner…

… then how you help your client determine what the cause(s) of their Performance Problems are – is a critical skill for the Instructional Analyst.

Steering them to the right Solution requires understanding what “other causes” there might be, doing Root Cause Analysis, and determining which of the 20% of the total Solution-set will give you 80% of the Results desired.

# # #

One comment on “If Deming Was Right

  1. Pingback: Remembering W. Edwards Deming on the Anniversary of His Birthday | EPPIC - Pursuing Performance

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.