I was invited recently by Bill Fox to contribute to his series “5 Minutes to Performance Improvement Success” – and we did the phone interview, edited the transcript – tried to get it close to the 5-10 minutes – and he published this Friday, January 20, 2012. Here is the summary he is using to announce the addition to his growing resource – there are many other authors (22 currently – but more are being added all of the time) – I am just one of the latest to be included.
“I come at this much the same as the whole quality world does. The IT business and the process management world all come in and look at how we improve performance. Everybody comes with their favorite set of methodologies, whether that’s Lean, Six Sigma, Theory of Constraints, et cetera. When you first look at a performance issue, a problem or an opportunity, if you were to stand back and say before you started thinking about applying Lean and Six Sigma to this thing, “Is that really going to uncover the cause of this issue? Is that the right methodology?”
Or is it just that people haven’t been told what the expectations are, and if you only told them what you really wanted in the first place, and gave them corrective and reinforcing feedback, you’d solve all your problems; maybe then you don’t really need to Lean the process, and you don’t need to bring the variability down to Six Sigma levels. The fact is the above approaches might be overkill.”
– Guy Wallace
The PDF is available – here.
For more about “Performance Modeling” – please search this – my – web site and Blog!
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