There are many approaches to Performance Improvement. Here is a graphic (list below) of a sub-set of the total list.
I am trying to keep this – relatively simple – but it is not. Simple that is.
I’ve organized these “methods/tools/techniques” into 4 levels.
a.k.a: Mega – Ethics; Sustainable Business Practices; Strategic Planning; Strategic and Operational Balanced Scorecards/ Dashboards; Organizational Development/ Alignment/ Design; Values; Vision & Mission Statements; Business Planning (and functional planning i.e.: Marketing Planning& Product); etc., etc.
a.k.a: Organization – Baldrige Award; Strategic Planning; Strategic and Operational Balanced Scorecards/Dashboards; Organizational Development/ Alignment/ Design; Values; Vision & Mission Statements; Business Planning (and functional planning i.e.: Marketing Planning& Product); Organization & Job Design; Change Management; Culture Change Management; Risk Assessment and Management; etc., etc.
a.k.a: Process – Business Process Management, Process Engineering/Re-Engineering, Task Analysis; Process Mapping; Lean; Six Sigma; Theory of Constraints; Industrial Engineering; TQM tools (the 7 basics and the 7 advanced – plus others); Quality Function Deployment; Project Planning & Management; Human Factors Analysis and Engineering; DoE, Benchmarking; Statistical Process Control; etc., etc.
a.k.a: People – ADDIE and SAT; performance-based Instruction/ Training/ Formal Learning; Informal Learning/ Unstructured OJT; Coaching; Mentoring; Feedback; Performance Management; Performance Reviews (360 and otherwise); Performance-based Compensation; On-Boarding; Recruiting & Selection; Job Design; Career Paths; Leadership Development; Incentives/Motivation – Rewards & Recognition; Performance Support Systems – EPSS; Psychometrics; Behavior Analysis; Job Aids; Expert Systems; Knowledge Management; Mobile Learning, etc., etc.
What’s In Your Tool-Kit?
What do you have on your list to learn more about – in 2012?
And how will you accomplish those learnings?
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