First – Establish the Areas of Performance
It’s known as a Work Breakdown Structure (WBS) in engineering and manufacturing worlds – or a segmentation scheme in Marketing.
Second – Model the Performance
Capture both the “Ideal Performance” – as actually performed by the Master Performers (and not some theoretical construct – unless that is your need: paint a picture of some Future State) – and then capture the “Gap Analysis” against that ideal. Why isn’t everyone a Master Performer?
But Wait – There’s More!
These are just two of the 55+ PACT Video Shorts in The School of PACT Series – intended to help ISD/ID folks self-develop their mastery in The PACT Processes for T&D, Learning and Knowledge Management.
These video compliment my book 6-Pack and the Formal Workshops & Informal Coaching Sessions for Practitioner Development.
Info about these books is available – here.
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