Blends of Formality
One of the many Blends in the Learning/Performance Improvement biz is: Formal vs. Informal and all of the shades of grades between the two.
And how Informal do you mean by Informal? Totally un-guided? Totally un-suggested? Totally un-supported?
And when – in your collective view – is it Right to “Go Formal” and when is it Right to “Go Informal” – or can that not be generalized?
How do you generalize this? Or do you not?
BTW – Informal To Me
BTW – Informal to me – for an Enterprise Learning Context – is guided, supported/enabled, but not actively managed or tracked – due to its nature and its value from a Reward and/or Risk viewpoint.
Your viewpoints, of course, on this and its meaning may differ. Noted.
How to Enable/Support Informal
Each Blend of Target Audience – read: job titles – are likely to have some common needs across the Enterprise with other job titles, and they will have some unique needs compared to the other job titles.
That can be handled by different Content. Authentic Content (or why bother?).
A large set of Content best enabled by an “Architecture” – an architecture/structure for Content – that isn’t totally unique but is somewhat unique to YOUR Enterprise. All in place to support/enable the Performance Requirements of the Enterprise.
Informal Enabling Platforms, Operating Systems and Hardware
Blends there too?
Probably – although it should be minimized to reduce back-end costs. Gotta think about this from a Systems perspective. Or you will optimize one thing and sub-optimize another. And you may not always be lucky about the resultant ROI.
Or can one size fit all? Only in very simple situations. Maybe one standard set of “P-OS-H” items.
Multiple, but standard sizes, might fit the needs of all, and will minimize back-office support and service costs? Your ROI should include those – over some life-cycle period. 3 Years total costs and returns. Also to compare: the total costs and returns for doing nothing.
What are your Enterprise needs for size:
Smartphone size, Tablet size, Desk Top size, Conference Room size, Theater Room size?
Should the Procedures be reviewable, and actionable on all sizes? Or just some? Or one?
Should my chunk of Learning Content fit all of these? What about the Expense Reimbursement formats and policy guidelines?
Should all of my Enterprise Specific Systems and Tools and Archives fit all of these sizes?
What Are the Real World Applications of Use?
… and what’s their significance in the continuous pursuit of Enterprise Sales, and the Support Excellence that makes it all possible?
Determine which those are.
That will require Formal Analysis.
Determine the Applications within the Enterprise Processes. And then Enable those – given your role and responsibility-set. Don’t step into other’s Roles if they might overlap. Look to work cooperatively with them Give and take.
Support the Enterprise Process Performance Architecture.
Support it with Electronic Performance Support Systems – EPSS.
For all of the Enterprise Organizations – that are in place to enable the main Value Chain(s) that runs through your Enterprise.
Your reason for being.
Often the Root Cause(s) for some Problem – is/are Upstream from the Symptom.
What’s your common view of the Enterprise that enables a shared view of all of this for collaborative?
What are your shared view points – created deliberately – or inadvertently. Or are there none?
If you’ve got ’em, are they Process-centric?
Video – EPPA – Enterprise Process Performance Architecture
More is covered in my book – here.
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