Performance Improvement & Tilting At Windmills

Maybe Most of the Time

Improvements are sometimes (perhaps most of the time) problematic.

Often someone has, or at other times others/many others have, a vested interest in the status quo.  And thus they resist.

I have seen clients and other stakeholder resist new Processes (redesigned old processes) and the new Learning Content meant to help enable the new processes.

But mostly it’s the Learners/Performers that resist.

And often it’s those considered to be the Master Performers – my term where you might use Exemplar, Star Performers, etc., etc.

Why Would Master Performers Resist?

I often think it’s because they are insecure, not sure, that they can successfully master the New Way.

So they say – aloud at times – but mostly to themselves or to others in low, hushed tones – No Way.

But On Occasion the New Way Is Stupid

I have seen that too.

And Master Performers can see that more readily than I, a hired gun so-to-speak – for the Performance Improvement and/or ISD efforts.

So I have learned to listen carefully at the Resistors.

And if I feel that perhaps they are right, I find myself tilting at a new Windmill. The new thing to be implemented.

It’s tricky.

I try to get others to think of the initial Implementation as a Test, a Trial, a Pilot-Test, etc. But sometimes the plans call for one big roll-out – and the client/stakeholders don’t even want to hear about anything else – then yikes, I think.

If you find yourself in that position – it’s often, but not always, best to salute, go forward doing your best, all the while thinking about Plan B.

Plan B

You should always have a Plan B.

A General Rule might be: If you have a Plan A – you should also have a Plan B.

Especially when tilting at windmills.

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