Stop Wasting Money on Training
Harold D. Stolovitch & Erica J. Keeps
HSA LEARNING & PERFORMANCE SOLUTIONS LLC
The cost of inadequate workplace performance is staggering. Whether the issue is rework, poor customer service quality or reduced productivity, the result is the same – higher costs and lower profits. When this occurs, training usually plays a major role in trying to “solve the problem.” It seems to make sense. In studies on the difference between exemplary and average performer productivity, for example, the numbers are dramatic, reaching as high as 200 percent. To close the gap, training appears to be a logical intervention. However, training is also a costly activity that does not always guarantee anticipated improvements.
Get the rest of this article here as a PDF – Stop Wasting Money on Training Focus on Performance Outcomes.
40 Minute Video Interview with Harold – 2011
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