Swim Lane Process Maps – 1982 Example from Geary A. Rummler

From my Archives – something paper turned digital. Now it’s for the ages.

This was the first of many such maps for the ISD “Design Process” at MTEC – beginning with a Preliminary Screen.

Note that the Client/ Customer – is the top lane. Rummler started that.

In this case it was the Functional Advisory Council – a group of very senior executives – organized by function

And please note that they did more than advise those of us at MTEC – Motorola’s Training & Education Center (the forerunner to Motorola University) in 1981 and 1982.


We worked for them.

A new request came to us – and we sent the request and requester to them.

They started projects – and supported them – and put them on hold as appropriate – and they even killed them when they no longer made business sense. They held us accountable. And they provided the Resources we needed to do our jobs – at their behest.

Belay that.

At their request.

Belay my last.

At their demand.

Yeah – that’s the ticket.

That’s what led to so many efforts targeted at a meaningful CBI – Critical Business Issue or Issues – as the good doctor like to call them.

Low hanging fruit need not apply.

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One comment on “Swim Lane Process Maps – 1982 Example from Geary A. Rummler

  1. Pingback: L&D: Video- Geary A. Rummler on Performance Engineering – 1986 | EPPIC - Pursuing Performance

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