In this month’s Raising the Voice of Quality effort, ASQ CEO Paul Borawski asks:
Why does it take so long for what is known to be true to become common practice?
Or, perhaps more importantly, what can we do to accelerate the rate of adoption of quality?
These questions are age old, and I would guess part of every discipline. Someone told me that it takes at least 20 years for good ideas to be embraced/ accepted. But in the Quality world, many have been waiting far longer than that.
What can we do to accelerate?
My 3 short answers follow.
Answer: What’s In It For Them?
Otherwise known as WIIFT – and WIIFM.
WIIFM – What’s in it for me? How can this help me now, or real soon.
Find the need and show how it can help with that need.
Answer: Explain Quality in Their Terms
Don’t mystify. Clarify.
Answer: Experience Quality Improvement Together & Quickly
Share a quick journey – on something that is meaningful, and not Mickey Mouse.
This video is from last year…
ReUse… part of my Quality Improvement approach.
Raise the Voice of Quality With Your Own Success Stories
Create them. And share them.
And make them accessible later for others in your Enterprise.
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