Giving Credit Where Credit Is Due – Or Hoping To Anyway

I am hopeful that “Van Lester” at Amazon is truly a GREAT CSR.

1st of 5-6 people to get anything other than a “F” in my 2-day Experience. It’s been close to a nightmare – but experienced during daylight hours.

LSS – Long Story Short

I left my Kindle on an airplane back in September – so yes, this all started with MY MISTAKE.

Noticed a charge on my debit card – by the finder of my Kindle – the very next day – and then discovered that my Kindle was missing. Called Amazon and cancelled that device (but was not told explicitly that my account would be changed too) – and then cancelled my debit card.

Hassle.

Read my Kindle Books on my smartphone until I decided what to replace that Kindle with (a Tablet TBD).

Yesterday that order was put on hold (delayed) at Amazon – but I didn’t know that at first.

Meanwhile I tried to place a second order.

That didn’t go through – as my email and password didn’t register anymore (after it supposedly just had).

Attempted several changes to the password – that each said were successful – but then didn’t work.

Talked with CSR – a.k.a.: Customer Service Reps yesterday – but the accent difference and the background chatter made in IMPOSSIBLE to communicate.

Tried again starting EARLY this morning – using chat – to avoid the accent and background noise.

Chatted with two – got handed off to a new group who would not have the benefit of seeing my chats with the first 2 CSRs.

Then had to talk with another Customer Service Rep – and then another – and then another.

Like I said…Hassle…and…

I am hopeful that “Van Lester” at Amazon is truly a GREAT CSR. He’ll be the 1st of 5-6 people to get anything other than a “F” in my 2-day Experience. It’s been close to a nightmare – but during daylight hours.

Wait And See

As it will take 1-2 business days to reactivate the original account (I had 4 – but two were closed in the past – ???) and then re-do/place my order – so I don’t know if Van Lester really solved the problem or not.

But it feels as if this might do the trick.

But Why Is This Such a Problem In the First Place?

Whereas I had never had an issue with Amazon.com before – this reminds me of the old saw:

Technology Is Wonderful!

When It Works.

That is all.

At least I hope so.

I am getting tired of dealing with and ranting about this.

I rant to provide Amazon.com with some public feedback.

To Protect and Improve their Enterprise.

# # #

Advertisements

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s