I am hopeful that “Van Lester” at Amazon is truly a GREAT CSR.
1st of 5-6 people to get anything other than a “F” in my 2-day Experience. It’s been close to a nightmare – but experienced during daylight hours.
LSS – Long Story Short
I left my Kindle on an airplane back in September – so yes, this all started with MY MISTAKE.
Noticed a charge on my debit card – by the finder of my Kindle – the very next day – and then discovered that my Kindle was missing. Called Amazon and cancelled that device (but was not told explicitly that my account would be changed too) – and then cancelled my debit card.
Read my Kindle Books on my smartphone until I decided what to replace that Kindle with (a Tablet TBD).
Yesterday that order was put on hold (delayed) at Amazon – but I didn’t know that at first.
Meanwhile I tried to place a second order.
That didn’t go through – as my email and password didn’t register anymore (after it supposedly just had).
Attempted several changes to the password – that each said were successful – but then didn’t work.
Talked with CSR – a.k.a.: Customer Service Reps yesterday – but the accent difference and the background chatter made in IMPOSSIBLE to communicate.
Tried again starting EARLY this morning – using chat – to avoid the accent and background noise.
Chatted with two – got handed off to a new group who would not have the benefit of seeing my chats with the first 2 CSRs.
Then had to talk with another Customer Service Rep – and then another – and then another.
Like I said…Hassle…and…
I am hopeful that “Van Lester” at Amazon is truly a GREAT CSR. He’ll be the 1st of 5-6 people to get anything other than a “F” in my 2-day Experience. It’s been close to a nightmare – but during daylight hours.
Wait And See
As it will take 1-2 business days to reactivate the original account (I had 4 – but two were closed in the past – ???) and then re-do/place my order – so I don’t know if Van Lester really solved the problem or not.
But it feels as if this might do the trick.
But Why Is This Such a Problem In the First Place?
Whereas I had never had an issue with Amazon.com before – this reminds me of the old saw:
Technology Is Wonderful!
When It Works.
That is all.
At least I hope so.
I am getting tired of dealing with and ranting about this.
I rant to provide Amazon.com with some public feedback.
To Protect and Improve their Enterprise.
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