Corporate Culture – Weekend Professional Development Matinee Video

This Video Is Of…

Zappos Corporate Culture Presentation.

Video Part 1 is 10 minutes in length.


Three members from the Zappos team discuss the unique corporate culture. Tony Hsieh, CEO of Zappos, begins with a discussion of the importance of customer service at Zappos and the initiatives taken by the company to “wow” customers. Some of these initiatives include a free upgrade to overnight shipping and a pre-paid return policy. Hsieh then describes the extensive four week training processes for new employees. Next Christa Foley, Recruiting Manager of Zappos, explains the company’s hiring policy and steps taken by the company to hire employees who are a good fit. Last Meghan Boyd, a buyer at Zappos, shares her personal experiences of working at the company and provides the audience with information about the company’s “pipeline” program which prepares entry level employees for promotion to management positions within three years.

The Weekend Matinee Series

This series of videos is for those in the Instructional Systems Design (ISD) and Performance Improvement (PI) spaces – for a little continuing education/development – especially for those without a local chapter or source for professional development.

I will post one video at 8 am – east coast/USA time – on Saturday.

Please suggest other videos for me to use in this series! Topics would come from ID, ISD, HPT, HPI, PI, TQM, Quality, OD, BPM, Process topic areas.

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