Start your improvement efforts – or any project – thinking about the various stakeholders and their requirements and wants.
And are you delivering on that?
Do you need to first better define the process and the roles and then provide the resources required more Formally rather than more Informally?
Where have you made your strategic bets, and why?
Tips from Buzz and the Gang down while at down at the Lemonade Stand, if they are not in a Classroom somewhere.
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