Whether You Are in L&D or Another Improvement Arena
You need – IMO – to focus on the end results – regardless of your improvement leverage expertise.
And be expert enough – and professional enough – to guide your clients to the key sources for the gaps from the their goals.
L&D products and services are only going to address one of the 12 boxes – one of the 11 blue boxes – of enablers – above.
Focus on the Performance Requirements – 1st understand all Stakeholder Requirements for both Products/Services & Processes. Some care about the Products/Services – and some care about the Process – and some care about both.
Those Stakeholders and their requirements might be in conflict with one another. You need to know who’s Requirements outweigh the others’.
Focus on the Performance Requirements – 2nd Assess the adequacy of the Process Design “as is” and “post improvement” to get a better sense of the R for the I.
Is the Process “even” designed to meet the balanced Stakeholder Requirements – balancing any conflicts so that what’s important is clear and appropriate)?
If not start there.
Perhaps the Process is too informal – too loosey-goosey for its situational needs.
Perhaps the Process is too formal – too rigid for its situational needs.
Address that first BEFORE considering anything else.
Human & Environmental Asset Management Systems & Processes Adequacy Assessment
Focus on the Performance Requirements – 3rd Assess enabling Processes’ internal products/services for adequacy, as needed.
Are the Human Asset Management Systems & Processes Adequate?
But that’s just half of the enablers. Besides the human enablers – there are the non-human enablers, the Environmental Support enablers. Together they bring a “paper process” to life.
Are the Environmental Asset Management Systems & Processes Adequate?
Make the Assessments of both the issues (problems/opportunities) and their potential solutions BEFORE staring any improvement efforts.
Understand the systems nature of your Process Performance Context before determining it is a nail for your hammer.
Improve the Enabler Systems & Processes
Focus on the Performance Requirements – 4th Improve Enabling Processes & Target Processes as ROI potential dictates.
Fix the enabling Processes and THEIR enabling support systems – including their own Processes and Human and Environmental Enablers.
Look at their Processes.
Understand the shared Processes versus the unique Processes – at the organization unit level, such as at the Department level.
See the entire Enterprise as a set of shared Processes and unique Processes.
These are my models – developed over 35 years of practice.
Your models may vary.
Adopt what you can – and adapt the rest.
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