Sometimes There Are Many CBIs – Critical Business Issues
And you don’t have the people and/or the funds to chase them all.
And once you cull the important many down to the critical few – the affordable few – you can worry about clearly stating the Problem/Opportunity – the Issue – and begin your problem sizing and solving approach.
Bulls Eyes and CBIs
To me the Issue – the Bulls Eye – is a Gap. From standards, expectations, past practice, stretch goals. Whatever. Something that misses the mark.
The Value of each Gap is determined at each Enterprise using their current Metrics.
ROI. RONA. ROE.
Most of the time.
The Key framework I use to define Gaps – at any/every level – is this … where it’s ALL ABOUT Performance Competence.
Which I define as follows…
Gaps are the differences in Outputs and/or Tasks – from the Stakeholders’ Requirements.
And Stakeholders – plural ALWAYS – include the Customers – but doesn’t stop there. With Customers. They are just one type of Stakeholders – and they don’t Rule.
Customers may lead the definitions of Output or Task (Process) Requirements – but they do not ultimately rule in determining Requirements if and when there are conflicts.
In my models.
Your models may differ.
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