The Customer Is King – Not

The Customer Is King – Not! – 15 page PDF – the original version of the article published in the Journal for Quality and Participation in March 1995 – addresses Balancing Conflicting Stakeholder Requirements,

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and suggests that the Customer is Not the King of Stakeholders – despite the unfortunate slogans from the Quality movement despite Deming’s admonitions about slogans.

See what you think.

And – what would your Stakeholder Hierarchy look like?

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