The Customer Is King – Not! – 15 page PDF – the original version of the article published in the Journal for Quality and Participation in March 1995 – addresses Balancing Conflicting Stakeholder Requirements,
and suggests that the Customer is Not the King of Stakeholders – despite the unfortunate slogans from the Quality movement despite Deming’s admonitions about slogans.
See what you think.
And – what would your Stakeholder Hierarchy look like?
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