Balancing Conflicting Stakeholder Requirements

The Customer Is King – Not

If you think otherwise – that the customer is king …

If your customer wanted you to perform their services – and break the law and potentially suffer significant jail time and fines – who wins?

The Customer – or the Government?

Slide2

Exactly.

The Customer is King – Not.

Past Article – 1995

The Customer Is King – Not! – 15 page PDF – the original version of the article published in the Journal for Quality and Participation in March 1995 – address Balancing Conflicting Stakeholder Requirements, and suggests that the Customer is Not the King of Stakeholders (despite the unfortunate slogans from the Quality movement despite Deming’s admonitions about slogans).

The published article is available from ASQ – and is only $5 for member and $10 for non-members: here.

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