It’s all about Performance.
Even in a Learning Organization.
Maybe even more so. Especially so.
A Performance Focus
A focus on the Results before the Means.
It’s still ultimately about Performance … back on the job.
And that might require addressing aspects of the Enterprise before addressing any Learning – or Performance Support. Say – process tweaking and then job aid creation and dissemination.
Or clarifying expectations and conducting a recognition & rewards effort to maintain the expected behaviors … as they continue to produce the desired Results. And adapting as necessary – or totally replacing if needed.
Telling the client that Training or Learning isn’t required is something that a Good Steward of shareholder resources might often have to do.
Learning – is one of many – Means to the ends of Performance.
Without that terminal objective always in mind – it’s easy to wander into overkill in the extreme – with an unnecessary Learning product – because … you know … the shiny.
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