It’s About Meeting Stakeholder Requirements
At any level of Performance. Regardless of how you articulate that.
Your Stakeholders Vary
Figure this out. This is important – and why generic approaches/solutions don’t work one organization to another.
There Are Many Variables of Performance
Awareness, Knowledge and/or Skills are but one of many … of 12 in my model – if you count the Process itself.
I Capture Performance Competence Requirements and Actuals on a Performance Model Chart
And then derive the enablers – and assess their adequacy – on other charts – using Master Performers in a designed Group Process – something I have been doing since 1979.
Your approach might vary – but shouldn’t stray from a focus on Performance – using the Voice of the Master Performers as a source.
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