L&D experts: We’re building a presentation for ATD on how to build damn good job job-aids. What advice would YOU offer? (e.g., What do you look for in a damn good job aid? What are the most critical steps you never avoid when creating one?)
DG Job Aid Product Specs
In my view a Damn Good Job Aid must
- Fit perfectly and smoothly with the flow of the Target Audiences’ Authentic Performance Context – or Contexts (which is trickier).
It must account for the varied incoming awareness, knowledge, skills and experiences in guiding the Performance of Tasks – to Produce Outputs – to Stakeholder Requirements.
DG Job Aid Process Specs
It should be built by Master Performers and recently New Performers.
It should be Pilot Tested using those same two types of performers – keeping their use and evaluation data segregated to test.
Job Aid …
- …accuracy, completeness and appropriateness with Master Performers and other key SMEs, and then testing
- …utility and effectiveness with the new learners/Performers.
Then – plan for Continuous Improvement and to keep it Evergreen – until Sunsetting it.
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