Product & Process Specs for a Damn Good Job Aid

Thanks to Russ Powell for bringing this topic/question up … on LinkedIn

L&D experts: We’re building a presentation for ATD on how to build damn good job job-aids. What advice would YOU offer? (e.g., What do you look for in a damn good job aid? What are the most critical steps you never avoid when creating one?)

DG Job Aid Product Specs

In my view a Damn Good Job Aid must

  1. Fit perfectly and smoothly with the flow of the Target Audiences’ Authentic  Performance Context – or Contexts (which is trickier).

Slide1

It must account for the varied incoming awareness, knowledge, skills and experiences  in guiding the Performance of Tasks – to Produce Outputs – to Stakeholder Requirements.

Slide1

DG Job Aid Process Specs

It should be built by Master Performers and recently New Performers

It should be Pilot Tested using those same two types of performers – keeping their use  and evaluation data segregated to test.

Job Aid

  • …accuracy, completeness and appropriateness with Master Performers and other key  SMEs, and then testing
  • utility and effectiveness with the new  learners/Performers.

Then – plan for Continuous Improvement and to keep it Evergreen – until Sunsetting it.

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