To Help Their Enterprise To Stop Wasting Money on L&D
Because sometimes it’s a waste.
If the Root Cause of someone/ some group’s Performance Improvement Opportunity isn’t a Knowledge or Skill deficit … then there is a need to look elsewhere.
Where? My model for that…
And … the Performance Improvement Opportunity … a.k.a.: Problem … as in Problem Solving … and sometimes The Problem is a future Risk to Be Avoided or a future Reward to be Achieved … besides the issue/problem that has already “hit” – so to speak.
It’s not usually simple.
But if it is – grab that low hanging fruit and then move on to bigger fish to fry … so to speak.
My Story About This Book
From an earlier post … about me back in 1979…
In my first job in ISD right out of college, Kansas University, at the Training Services Department of Wickes Lumber in Saginaw Michigan I went to work alongside Geary Rummler’s brother-in-law, and two people who had worked with Geary’s brother, Rick (at Blue Cross Blue Shield in Detroit). They had me read Tom Gilbert’s “Human Competence” – but before that, they had me read “Analyzing Performance Problems.”
I was so impressed with this book, and the kind of work I was getting into, that I bought 4 copies of that book and sent them to my best friends from college, who responded with that day’s equivalent of “What the Heck?”
Here is a post from back in 2008 on this – here.
The Book’s Flow Chart
Other Similar Flow Charts To Review
Tom Gilbert and Geary Rummler had a similar flowchart…
So did Harless…
And the Robinsons’…
I have my own as well.
The Ultimate Impact to My ISD and PI Methods – IMO
In both the Project Planning & Kick-Off and Analysis phases – in both my ISD methods and in my PI methods – reflect this/anticipate this … issue … that it might not be K/Ss at the root.
ISD – Instructional Systems Design
PI – Performance Improvement
Start with Authentic Performance Requirements
And not educated guesses.
Chunk the Areas of Performance with minimal gaps and overlaps.
Then Look at Each Chunk – AoP.
Check out the 7th and 8th columns (out of 9).
Understand and/or remove the barriers – or teach the strategies and tactics of your current Master Performers in how to anticipate/monitor and avoid in the first place … and what to do if the issue was unavoidable. That just real. That’s just authentic.
To Me – It’s All About a Performance Focus – and a Mature Focus In Doing That
And not on the shiny technology … an enabler at the 3rd tier at best … in my view.
Where is your Current State? Per groups of Processes as I’ve laid out in T&D Systems View…
Then for the Newbie … Read … Whatever Is of Particular Need in Their Current/Next Assignment
Make it Most Relevant.
Or … Why Bother?
More From Me on Analysis
Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement – by Guy W. Wallace, CPT – Chapter 11 of the Handbook of Human Performance Technology – 3rd Edition – 2006. This methodology was first published in this 1984 article in ISPI’s (then NSPI’s) PIJ in November 1984.
TBA IMO – To Be Avoided IMO
Becoming so Customer Responsive that we give them exactly what they ask for … and not what they really need.
Being a Good Steward of Shareholder Equity means doing the latter and not the former.
That’s tricky too.
Here is what I learned from Joe Harless about this…
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