The 3rd Thing I Would Have New L&D Staff Do

Learn the Local Language of Business

Staring With “Scoring”

I suggest that a set of documented structured interview guidelines and questions be produced –  for the new person – or a group session be held – to cover the following…

How Score Is Kept

I like to think that you cannot play any game well – IF – you don’t know:

  1. How Score is Kept
  2. How to Score
  3. All Other Process Rules that enable one or disable one to score/from scoring

Score being the Results or Products of Process. 

I’d start there. as EVERYTHING else is all about #1 and #2. Such as Strategy and Tactics that are within the Rules.

So … how is score kept for the Enterprise … our internal clients … and us?

Next … Our Stakeholders From the Top Down the Hierarchy’s Branches 

What does our version of THIS (below) look like? At the Enterprise level. At the Function level. At the Department level. Maybe even at the Project and Processes levels.

Or whatever signifies levels in your reality.

Stakeholder Hierachy Example 1

Key Stakeholder Requirements

What are the key Requirements that impact us … and our internal clients?

How are we doing against those Requirements? Do we even know?


Handling Any Key Stakeholder Requirement Conflicts

Are there any issues we can anticipate regarding potential or ongoing conflicts between Key Stakeholders – and what guidance exists for handling these?

What is Our Key Value Chain?

Or value chains?

Who sits upstream and who sits downstream?


What are the input and output hand-offs?

What is the Flow – Organizationally and Geographically?

Map your value stream(s) and identify all organizations in direct – and indirect support.

This is my starter list of Systems … bundles of Processes … for your adoption or adaptation.



Change all of your ISD/L&D language (jargon) into a language your clients will understand … by adopting and adapting the language of your business … to your own Processes and Practices.

Especially when dealing directly with the client.

Save your jargon for your Conferences and Professional Networks. Just as doctors should, use your bedside manner when talking with clients – in a language that they understand.

Prior Posts

The 1st Book I Would Have New L&D Staff Read

The 2nd Thing I Would Have New L&D Staff Do

# # #


Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.