Capturing the Voice of the Work Process Performance Requirements

The Group Process – A Facilitated Process

PACT is my branded methodology-set for ISD – Instructional Systems Design.

PACT Via a Group Process for CAD Analysis and Design




As fed by Analysis data – according to the predictable Plan (and Schedule) from the Project Management Processes. 5 methodology-sets of PACT…

5 PACT Methodology-Sets

Architecture leads of building/buying priority Content gaps – not everything.

Gaps are by definition – Informal Learning – whether named or not. After a CAD effort those are named, numbered and can be re-prioritized as needed by the Enterprise.


Typical Teams

Many groups inform or voice the work process performance requirments.

In my prior writings (1999) the typical teams – as I see them to start with anyway – that should/could be involved in a complex training development project – include the following:

  • Project Steering Team
  • Analysis Team(s)
  • Design Team
  • Training Development Work Team
  • Pilot-Test Team



The most important of all of these teams is the PST – Project Steering Team – the clients AND key stakeholders.

The Project Steering Team is a group assembled for just this project, or a series of projects. It should include all of your stakeholders, at the highest level appropriate—people at the decision-making levels for whatever may come out of the analysis and design efforts.

Lower level folks who have been empowered will well work as the Project Steering Team – only if they truly have been empowered. This team is typically responsible for

  • Owning the project
  • Reviewing and critiquing the Project Plan and redirecting the project
  • Selecting all project participants for the Analysis and Design Teams
  • Reviewing and providing feedback for all project documents and outputs
  • Establishing development/acquisition priorities
  • Approving or redirecting the implementation plan

When the effort runs into issues, this team resolves them. When the effort runs into needs, this team resources them.

Always With the PST?

Perhaps a PST isn’t needed for every effort. But – that is still THEIR decision IMO.

They might tell you – for this crop of gaps to be addressed – carry on without us.

They must trust you to do this – or not have time for needed but less controversial sets of Content.

Their call none-the-less.

The Group Process

Here is an article from 1984 on the Group Process in Analysis …


Models and Matrices- NSPI PIJ -1984 – 5 page PDF – the first publication of the performance and enabler analysis methods for ISD, from NSPI’s (ISPI’s) Performance & Instruction Journal, November 1984.

And another 1984 article on the Group Process in Curriculum Architecture Design …


CAD – Training Mag – 1984 – 6 page PDF – the first publication about Curriculum Architecture Design via a Group Process – published in Training Magazine in September 1984. Original manuscript (30 pages) – How to Build a Training Structure That Won’t Keep Burning Down.

Many More Resources in the Resource Tab

Or search in the the search function on the Pursuing Performance Blog Page at:

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