Giving Voice to Work Process Performance

Giving Voice to the Process Performance Masters 

And capturing it. The Voice of the Work Process Performance.

I use Master Performers in both analysis and design of learning content.

PACT is Facilitated

What they start with is Performance Competence.

Performance Competence


So… we need to start with Tasks and Outputs and Stakeholder Requirements – Oh My! Because – that’s The Work. The Performance.

The Performance Model is my frame for capture and reporting … the Voice of the Work Process Performance. I’ve been using a version of this since 1979.

But first before the current version – the version since the mid 1990s – here are the original formats I helped create and use back in 1979…


That set of data was connected to the Knowledge Map where the enabling K/Ss are captured and reported out … here is that format … from 1979… with explanations of the content of the columns.

Knowledge Map - 1979_Page_1 Knowledge Map - 1979_Page_2

I’ll post about the Performance Table and Knowledge Map again, sometime in the future.

The Performance Model


That data/insight/shared understanding … allows one to then capture the Enablers – via the continued Voice of Work Process Performance  … via the Master Performers.

Aed Prh Bdb  meeting with a lot of people

Enablers of Work Process Performance 


About the Measures…

Measures reflect – or should – the Requirements of all of the Stakeholders.

Balanced – if in any conflict.


Back to the Enablers Addressed By Learning – Formal to Less Formal

My Awareness/Knowledge/Skill Categories

K-S Categories

My use of this structure goes back to 1979. I learned it at Wickes Lumber in Saginaw Michigan. Then I took it to my efforts at Motorola. And then as an external consultant.

The Capture Format for K/Ss

The updated format of the Original Knowledge Map…

TMC KS Matrix Example


Here is the first article published about these methods back in 1984 (written in 1983).models-and-matrices-nspi-pij-1984_Page_2

Models and Matrices- NSPI PIJ -1984 – 5 page PDF – the first publication of the performance and enabler analysis methods for ISD, from NSPI’s (ISPI’s) Performance & Instruction Journal, November 1984.

This is an article – also from 1984 – of the application of Analysis via a Group Process – in Design via a Group Process.cad-training-mag-1984_Page_2

CAD – Training Mag – 1984 – 6 page PDF – the first publication about Curriculum Architecture Design via a Group Process – published in Training Magazine in September 1984. Original manuscript (30 pages) – How to Build a Training Structure That Won’t Keep Burning Down.

In capturing the Voice of Work Process Performance – one begins to address all of the issues with how most seem to approach ISD – Training – Learning – Competencies – Performance Improvement.

Designing for the ISD Life-Cycle – ISPI PIJ – 2002 – 13 page PDF – my reaction to the latest critique (at the time) about the value or lack-thereof of ADDIE.


In 2006 I had the honor to provide chapter 11 of this book:

Slide28 (2)

Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement – by Guy W. Wallace, CPT – Chapter 11 of the Handbook of Human Performance Technology – 3rd Edition – 2006.  This methodology was first published in this 1984 article in ISPI’s (then NSPI’s) PIJ in November 1984.

In 2009 I finally published this book – started in 1983.

1999 lean-ISD Book Cover

Click on image to link to the download page.

Note: the cover design for “lean-ISD” was created by the late Geary A. Rummler.

Note: Guy W. Wallace’s book “lean-ISD” – was a recipient of a 2002 Award of Excellence for Instructional Communication from the International Society for Performance Improvement.

And Some More…

Perf Modeling & Enabler Analysis – HR-Com – 2003 – 17 page PDF – an online publication at HR.Com in 2003 covering the analysis of both Performance Competence Requirements and the Enablers – part of my ISD (PACT) and Performance Improvement (EPPI) methods.

CAD – ASTD – 2004 – 5 page PDF – an overview of when to do a Curriculum Architecture Design effort, the outputs of the effort by phase, and the 4 phases of a Curriculum Architecture design effort, published in ASTD’s Links in 2004.

Updated Resources

In 2011 I updated several of my books into this 6 pack…


For more – please go – here.

It’s All About the Performance Logic of Work

Here is a diagram that is perhaps more akin to the architectural renderings of some mid-level set of blueprints … all exist at higher and lower levels – less and more detail.

This is where the Voice of Work flows… beginning on the left … flowing to the right.

PACT Data Logic

The PACT Processes


These processes go back to my adaptations of Performance analysis methods of Geary Rummler – and the extension of that and its use downstream was/is my value add.

Use the PACT Processes for Analysis …

5 PACT Methodology-Sets

… to Capture the Voice of the Work Process Performance.

PACT Definition

Collaborate – and put your Customer and Stakeholders in position to make all the business decisions in your efforts.

Here are some of my former clients collaborating back with me at a conference in 1998.

ISPI 98 w Clients at Session

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3 comments on “Giving Voice to Work Process Performance

  1. Pingback: Weekend Reflections – 2019-08-17 | EPPIC - Pursuing Performance

  2. Pingback: L&D: Knowledge Strategies and Tactics Adapted From Gilbert | EPPIC - Pursuing Performance

  3. Pingback: L&D: Lesson Mapping of Performance Based T&D | EPPIC - Pursuing Performance

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