Giving Voice to the Process Performance Masters
And capturing it. The Voice of the Work Process Performance.
I use Master Performers in both analysis and design of learning content.
What they start with is Performance Competence.
So… we need to start with Tasks and Outputs and Stakeholder Requirements – Oh My! Because – that’s The Work. The Performance.
The Performance Model is my frame for capture and reporting … the Voice of the Work Process Performance. I’ve been using a version of this since 1979.
But first before the current version – the version since the mid 1990s – here are the original formats I helped create and use back in 1979…
That set of data was connected to the Knowledge Map where the enabling K/Ss are captured and reported out … here is that format … from 1979… with explanations of the content of the columns.
I’ll post about the Performance Table and Knowledge Map again, sometime in the future.
The Performance Model
That data/insight/shared understanding … allows one to then capture the Enablers – via the continued Voice of Work Process Performance … via the Master Performers.
Enablers of Work Process Performance
About the Measures…
Measures reflect – or should – the Requirements of all of the Stakeholders.
Balanced – if in any conflict.
Back to the Enablers Addressed By Learning – Formal to Less Formal
My Awareness/Knowledge/Skill Categories
My use of this structure goes back to 1979. I learned it at Wickes Lumber in Saginaw Michigan. Then I took it to my efforts at Motorola. And then as an external consultant.
The Capture Format for K/Ss
The updated format of the Original Knowledge Map…
Here is the first article published about these methods back in 1984 (written in 1983).
Models and Matrices- NSPI PIJ -1984 – 5 page PDF – the first publication of the performance and enabler analysis methods for ISD, from NSPI’s (ISPI’s) Performance & Instruction Journal, November 1984.
This is an article – also from 1984 – of the application of Analysis via a Group Process – in Design via a Group Process.
CAD – Training Mag – 1984 – 6 page PDF – the first publication about Curriculum Architecture Design via a Group Process – published in Training Magazine in September 1984. Original manuscript (30 pages) – How to Build a Training Structure That Won’t Keep Burning Down.
In capturing the Voice of Work Process Performance – one begins to address all of the issues with how most seem to approach ISD – Training – Learning – Competencies – Performance Improvement.
Designing for the ISD Life-Cycle – ISPI PIJ – 2002 – 13 page PDF – my reaction to the latest critique (at the time) about the value or lack-thereof of ADDIE.
In 2006 I had the honor to provide chapter 11 of this book:
Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement – by Guy W. Wallace, CPT – Chapter 11 of the Handbook of Human Performance Technology – 3rd Edition – 2006. This methodology was first published in this 1984 article in ISPI’s (then NSPI’s) PIJ in November 1984.
In 2009 I finally published this book – started in 1983.
Click on image to link to the download page.
Note: the cover design for “lean-ISD” was created by the late Geary A. Rummler.
Note: Guy W. Wallace’s book “lean-ISD” – was a recipient of a 2002 Award of Excellence for Instructional Communication from the International Society for Performance Improvement.
And Some More…
Perf Modeling & Enabler Analysis – HR-Com – 2003 – 17 page PDF – an online publication at HR.Com in 2003 covering the analysis of both Performance Competence Requirements and the Enablers – part of my ISD (PACT) and Performance Improvement (EPPI) methods.
CAD – ASTD – 2004 – 5 page PDF – an overview of when to do a Curriculum Architecture Design effort, the outputs of the effort by phase, and the 4 phases of a Curriculum Architecture design effort, published in ASTD’s Links in 2004.
In 2011 I updated several of my books into this 6 pack…
For more – please go – here.
It’s All About the Performance Logic of Work
Here is a diagram that is perhaps more akin to the architectural renderings of some mid-level set of blueprints … all exist at higher and lower levels – less and more detail.
This is where the Voice of Work flows… beginning on the left … flowing to the right.
The PACT Processes
These processes go back to my adaptations of Performance analysis methods of Geary Rummler – and the extension of that and its use downstream was/is my value add.
Use the PACT Processes for Analysis …
… to Capture the Voice of the Work Process Performance.
Collaborate – and put your Customer and Stakeholders in position to make all the business decisions in your efforts.
Here are some of my former clients collaborating back with me at a conference in 1998.
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