L&D: Turn Topics to Tasks – and Other Responses to Client Requests

Responses to Client Requests

Client Requests for Learning Content often need some clarification before proceeding. Sometimes they are in need of much clarification.

And clients often have something specific in kind. They’ve often pre-produced the movie in their heads of what they want you to produce for them in reality. That’s not the focus of this post. Dealing with fuzzy requests is our focus.

Slide1

What To Do If Given: A Topic to Deliver via Learning Content

Determine how those topics apply in task performance to produce measurable accomplishments and the enabling Awareness/ Knowledge/ Skill requirements.

Then … design for the user’s convenience of use in actual performance, or prior, or both.
Slide2

What To Do If Given: Given a Skill to Develop via Learning Content?

Determine how those skills apply in task performance to produce measurable accomplishments and the enabling Awareness/ Knowledge/ Skill requirements.

Then …  design for the user’s convenience of use in actual performance, or prior, or both.

Slide3

What To Do If Given: Given a Task to Improve via Learning Content?

Determine how those tasks apply in overall process performance to produce measurable accomplishments and the enabling Awareness/ Knowledge/ Skill requirements.

Then … design for the user’s convenience of use in actual performance, or prior, or both.

Slide4

What To Do If Given: Given a Target Audience to address via Learning Content?

Determine the overall task performance requirements to produce measurable accomplishments and the Awareness/ Knowledge/ Skill requirements.

Then  … design for the user’s convenience of use in actual performance, or prior, or both.

Slide5

What To Do If Given: Given a Problem to Solve via Learning Content?

Determine the ideal, actual performance required to produce measurable accomplishments, and assess for gaps in the process itself and in the human and environmental enablers.

Then … implement gap resolutions.

01 Training Requests

Get to the real root cause.

Awareness/ Knowledge/ Skills are but one set of 12 variables – in my model. Your models may differ.

Slide3

Additional elaborations on each of the 5 to follow.

# # #

Advertisements

One comment on “L&D: Turn Topics to Tasks – and Other Responses to Client Requests

  1. Pingback: L&D: What To Do If Given: A Topic to Deliver via Learning Content | EPPIC - Pursuing Performance

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s