Responses to Client Requests

Client Requests for Learning Content often need some clarification before proceeding. Sometimes they are in need of much clarification.

And clients often have something specific in kind. They’ve often pre-produced the movie in their heads of what they want you to produce for them in reality. That’s not the focus of this post. Dealing with fuzzy requests is our focus.

What To Do If Given: A Topic to Deliver via Learning Content

Determine how those topics apply in task performance to produce measurable accomplishments and the enabling Awareness/ Knowledge/ Skill requirements.

Then … design for the user’s convenience of use in actual performance, or prior, or both.

What To Do If Given: Given a Skill to Develop via Learning Content?

Determine how those skills apply in task performance to produce measurable accomplishments and the enabling Awareness/ Knowledge/ Skill requirements.

Then …  design for the user’s convenience of use in actual performance, or prior, or both.

What To Do If Given: Given a Task to Improve via Learning Content?

Determine how those tasks apply in overall process performance to produce measurable accomplishments and the enabling Awareness/ Knowledge/ Skill requirements.

Then … design for the user’s convenience of use in actual performance, or prior, or both.

What To Do If Given: Given a Target Audience to address via Learning Content?

Determine the overall task performance requirements to produce measurable accomplishments and the Awareness/ Knowledge/ Skill requirements.

Then  … design for the user’s convenience of use in actual performance, or prior, or both.

What To Do If Given: Given a Problem to Solve via Learning Content?

Determine the ideal, actual performance required to produce measurable accomplishments, and assess for gaps in the process itself and in the human and environmental enablers.

Then … implement gap resolutions.

Get to the real root cause.

Awareness/ Knowledge/ Skills are but one set of 12 variables – in my model. Your models may differ.

Additional elaborations on each of the 5 to follow.

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