L&D: What To Do If Given: A Topic to Deliver via Learning Content

What To Do If Given: A Topic to Deliver via Learning Content – Part 2 of 6

Part 1 covered each of 5 types of Request GIVENS an L&D organization may be dealing with. Part 1 is – here.

In short … Determine how those topics apply in task performance to produce measurable accomplishments and the enabling Awareness/ Knowledge/ Skill requirements.

Then … design for the user’s convenience of use in actual performance, or prior, or both.

What follows are 4 steps with a little more detail than In short provided above.


Determine the exact or approximate number of distinct target audiences to be addressed with the TOPIC.

If the number looks to be fairly small, determine the exact number. Different jobs/job titles. Assignments. Levels of individual contributor or management. This will impact your design later.

If the number looks to be very large … stop right there. This will impact your design later.

Name the Performance expected for each target audience.

Are they all the same, or some number smaller than the number of target audiences?

Saying HELLO with a BIG SMILE is something for everyone. How to incorporate Customer Service into each and every department will look different at the practice level. The APPO segment. That’s next…


Complete these blocks below: INFO-DEMO-APPO … backward chaining if you can, for each Performance you named above, or for some subset, knowing that you are reducing the authenticity of your Learning Content by doing so.

Yes this is my trap for you – to get you headed toward performance impacting Learning Content for each target audience.


Start with the APPO (Applications Exercise) by describing three practice exercises arbitrarily as Beginner, and Intermediate and Advanced. Or authentic situations A, B and C. Perhaps the APPO involves following a job aid of some sort.

Not that you would do all three exercises.

Just know what different levels of difficulty – always authentic – would look like if one were to practice applying the topic … or topics … with greater skills and/or different skills dealing with varied authentic situations.

Then determine if providing some sort of slow-motion-demo might help with the APPO s you’ve described.

Or would a DEMO be unnecessary?

As appropriate then, describe one or three demos to align with your 3 APPOs.


Outline the INFO necessary to appreciate the DEMO If there is one) in preparation for the APPO. Or just the INFO needed to participate in the authentic APPOs.

It’s all about the APPO, baby.


Review your INFO-DEMO-APPO design to determine if a different mix is more appropriate.

Perhaps the DEMO goes first.

Or a blow-off APPO is needed to help those over-confident target audience members prove to themselves that they are not quite he master that they might think as they begin the Lesson.  A Wake Up Call APPO if you will. Then you do a typical chain of INFO followed by a DEMO (as needed) and then the APPO.

Or you need several passes at INFO-DEM-APPO for topic A, then B, then C followed by a big APPO on ABC.


Add time estimates for each Block – an INFO or DEMO or APPO.

Use this Lesson map to determine existing content and what might be sourced and used as is or after modification from resources available internally and/or externally to the Enterprise.

Group Process Improves Speed and Authenticity

Of course all of that is much easier if you are doing Steps One Two Three and Four above with a team of Master Performers and perhaps Other SMEs so that you get it much righter the first time.

Righter in authenticity. Righter estimates of how long something might take if authentic.

OK, More Right.

More Right in authenticity. More Right estimates of how long. Etc. More Right Etc.

And that’s always Mo Better.

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