L&D: Performance Competence Development Paths

General Framework for a Path/Menu 

The following is an example Path/Menu framework of 4 segments of where the 3 segments of B-M-E — Beginning-Middle-End — of my starter framework for a Path/Menu.

td-path-example-of-segments

The Same Framework for Stating the Performance Competence Requirements At Any Level

Slide1

Stakeholders Rule – Including the Customers in Setting the Requirements for the Processes’ Outputs and the Performers’ Tasks

Slide2

Capturing the Performance Competence Requirements

Slide4

dEs/dKs/dIs

This next graphics lays out the enablers that may be part of the Performance Gaps’ causes.

Slide3

In the CAD Design Meeting

You arbitrarily start with 3 segments – B-M-E – for initial sorting of the chunks of Performance and the chunks of required Awareness/ Knowledge/ Skills Enablers (of the articulated Performance).

CAD DTM 7 Steps

Once the flow of possible learning is seen – the clustering of content (existing and possible future content) and the selection of mode/media is specified – by the Design Team of Master Performers and other SMEs.

This also where any desirable reinforcing content is specified – in case the job won’t reinforce the learning and provide the feedback well enough and timely enough by itself.

3 Segment Path/Menu Example

CAD Path Prod Mgrs

The initial project was done in 1986 and then updated twice over the next 8 years. The path served 1100 to 1500 Product Planners/Managers over that timeframe.

1 Segment Path Example

Lock step. Everyone together.

CAD Path Call Center Sales

The client needed the Path to facilitate two test out/fail out points – and the temporary interruption of the Learning to enable people to go out on the floor and take certain calls during times of extreme overload. It happens.

4 Segment Path/Menu Example 

CAD Path Supervisors

The path led to a Zone Managers Path – and both included a heavy emphasis on Qualifications Tests embedded in key Events on the Path. Also, many Events included structured interviews and structured practice on-the-job to facilitate Social learning.

6 Segment Path/Menu Example 

CAD Path Global Clinical Trials

The audience included a global audience of people in many different countries with different job responsibility variations, dealing with their local requirements (the equivalent of the US’s FDA).

This project followed on a Lean-Six Sigma effort for the global process that the Path/Menu addressed.

As Flexible As Feasible and As Rigid As Required

All Paths/Menus should be as flexible and as rigid as appropriate.

And…

Alignment1

Regarding all of my models, methods, tools and techniques…

Slide1

… just as I needed to do on almost every project.

Learning Can Only Take You So Far

Generally – more guidance is needed for those new to the Performance – and less for those with much more experience.

astonaut 1

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