Sometimes Performance Support is About Learning
And other times it is not.
It is sometimes about Sourcing versus Learning.
It’s OK to create something for “look-up and then forgetaboutit!” EPSS is most often exactly for that! But don’t call that Learning.
Performance Competence requires both Learning (recall) and Sourcing – both recall and forgetaboutit. Focus on Performance and Enable That!
Is it *Learning* if one looks it up, uses it, and then can and does FORGETABOUTIT? I don’t think so. That’s just good Performance Support.
If one can “source info” to guide performance, and then forgetaboutit – is that Learning? Or is it just Sourcing? EPSS can blend w Learning – but is not the same IMO.
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