And If There Are No Current Metrics?
I would imagine that what you are working on isn’t that important.
Or you are trying to address a TOPIC without a clear understanding of how that TOPIC plays out in a Process, or Processes. Akin to “pushing a wet noodle” so to speak. IMO.
If unsure – clarify THAT with your Client and all other Stakeholders.
Training or Education might be needed – before the learners/Performers experience the need – on what PS items are available and when and how to use them.
Some of the PS items might be self-explanatory – other might not be so intuitive to all of the Performer populations – depending on their prior education and/or experience. Other PS items may not be intuitive at all.
Turning Away From the Skid is Intuitive.
However – it is Wrong.
# # #