And Your Clients’ Processes?
1st- Do the Outputs and Outcomes Meet The Requirements?
Do the Outputs produced meet the Stakeholder Requirements and enable them to achieve their desired Outcomes?
Who are all the Stakeholders – including but beyond the downstream Customer(s)?
What are their requirements for your Output as their Input?
2nd- Are the Processes Able to Produce the Outputs Required?
Is it tight enough and loose enough … as rigorous as required and as flexible as feasible?
Not every Process should be Six Sigma tight – as sometimes the Outputs needed are different and not standard. Sometimes Process Variation is good and warranted.
3rd- Process Enablers: Are the Human Resources/Assets and Environmental Resources/Assets Adequate?
Are the Human and non-Human resources adequate in terms of quality, quantity, timeliness and cost to the need?
Note that what people need to know is only 1 of 12 variable-sets – including the Process itself as one of those variables.
Chapter on Performance Analysis
Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement – by Guy W. Wallace, CPT – Chapter 11 of the Handbook of Human Performance Technology – 3rd Edition – 2006.
This methodology was first published in this 1984 article in ISPI’s (then NSPI’s) PIJ in November 1984.
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