L&D: Are Your Processes “As Rigorous As Required and As Flexible As Feasible?”

And Your Clients’ Processes?


1st- Do the Outputs and Outcomes Meet The Requirements?

Do the Outputs produced meet the Stakeholder Requirements and enable them to achieve their desired Outcomes?


Who are all the Stakeholders – including but beyond the downstream Customer(s)?

What are their requirements for your Output as their Input?

2nd- Are the Processes Able to Produce the Outputs Required?

Is it tight enough and loose enough … as rigorous as required and as flexible as feasible?

Outputs As Inputs graphic

Not every Process should be Six Sigma tight – as sometimes the Outputs needed are different and not standard. Sometimes Process Variation is good and warranted.

3rd- Process Enablers: Are the Human Resources/Assets and Environmental Resources/Assets Adequate?

Are the Human and non-Human resources adequate in terms of quality, quantity, timeliness and cost to the need?

EPPI Fishbone 12 Variables - EAs (3)

Note that what people need to know is only 1 of 12 variable-sets – including the Process itself as one of those variables.


Chapter on Performance Analysis

Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement – by Guy W. Wallace, CPT – Chapter 11 of the Handbook of Human Performance Technology – 3rd Edition – 2006.

This methodology was first published in this 1984 article in ISPI’s (then NSPI’s) PIJ in November 1984.

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