A.K.A.: Knowledge Management

That is, if you believe that a Knowledge Management System should contain Performance Support items – which IMO – includes Job Aids and all Self-Paced Formal Instruction/ Learning Content. Or – the links to them.

Using My L-C-S Model of Departmental Processes

Process in that model are organized by

• Leadership Processes
• Core Processes
• Support Processes

Those are further broken down into:

• Leadership Processes
  • Stakeholder Relationship Management/ System Governance
  • Strategic Planning & Management
  • Operations Planning & Management
  • Results Measurement Planning & Management
  • Process Improvement Planning & Management
  • Communications Planning & Management
• Core Processes
  • Planning Work*
  • Assigning Work*
  • Monitoring Work*
  • Troubleshooting Work*
• Support Processes
  • Process Design/ReDesign
  • Human Assets Management
  • Environmental Assets Management
  • Special Assignments

*What Work? The unique work Processes of the Department:

Sales does Sales. Finance does Finance. Engineering does Engineering. Etc.

Performance Analysis & Systematically Deriving the Enablers

… is my methodology-set for this.

Then I organize the content into these 5 buckets…

Free Resource:

Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement – by Guy W. Wallace, CPT – Chapter 11 of the Handbook of Human Performance Technology – 3rd Edition – 2006.  25 page PDF.

Note: This methodology was first published in this 1984 article in ISPI’s (then NSPI’s) PIJ in November 1984.

Books For Sale:

For more information about these and some of my other books – please go – here.

# # #