A.K.A.: Knowledge Management
That is, if you believe that a Knowledge Management System should contain Performance Support items – which IMO – includes Job Aids and all Self-Paced Formal Instruction/ Learning Content. Or – the links to them.
Using My L-C-S Model of Departmental Processes
Process in that model are organized by
- Leadership Processes
- Core Processes
- Support Processes
Those are further broken down into:
- Leadership Processes
- Stakeholder Relationship Management/ System Governance
- Strategic Planning & Management
- Operations Planning & Management
- Results Measurement Planning & Management
- Process Improvement Planning & Management
- Communications Planning & Management
- Core Processes
- Planning Work*
- Assigning Work*
- Monitoring Work*
- Troubleshooting Work*
- Support Processes
- Process Design/ReDesign
- Human Assets Management
- Environmental Assets Management
- Special Assignments
*What Work? The unique work Processes of the Department:
Sales does Sales. Finance does Finance. Engineering does Engineering. Etc.
Performance Analysis & Systematically Deriving the Enablers
… is my methodology-set for this.
Then I organize the content into these 5 buckets…
Free Resource:
Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement – by Guy W. Wallace, CPT – Chapter 11 of the Handbook of Human Performance Technology – 3rd Edition – 2006. 25 page PDF.
Note: This methodology was first published in this 1984 article in ISPI’s (then NSPI’s) PIJ in November 1984.
Books For Sale:
For more information about these and some of my other books – please go – here.
# # #
Pingback: T&D: Not All K/S Needs Are Equal | EPPIC - Pursuing Performance
Pingback: L&D: The L-C-S Courses & Resources Table | EPPIC - Pursuing Performance