L&D: An Organizing Scheme for Performance Support Items

A.K.A.: Knowledge Management

That is, if you believe that a Knowledge Management System should contain Performance Support items – which IMO – includes Job Aids and all Self-Paced Formal Instruction/ Learning Content. Or – the links to them.


Using My L-C-S Model of Departmental Processes

Process in that model are organized by

  • Leadership Processes
  • Core Processes
  • Support Processes


Those are further broken down into:

  • Leadership Processes
    • Stakeholder Relationship Management/ System Governance
    • Strategic Planning & Management
    • Operations Planning & Management
    • Results Measurement Planning & Management
    • Process Improvement Planning & Management
    • Communications Planning & Management
  • Core Processes
    • Planning Work*
    • Assigning Work*
    • Monitoring Work*
    • Troubleshooting Work*
  • Support Processes
    • Process Design/ReDesign
    • Human Assets Management
    • Environmental Assets Management
    • Special Assignments

*What Work? The unique work Processes of the Department:

Sales does Sales. Finance does Finance. Engineering does Engineering. Etc.

Performance Analysis & Systematically Deriving the Enablers

… is my methodology-set for this.

Then I organize the content into these 5 buckets…


Free Resource:

Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement – by Guy W. Wallace, CPT – Chapter 11 of the Handbook of Human Performance Technology – 3rd Edition – 2006.  25 page PDF.

Note: This methodology was first published in this 1984 article in ISPI’s (then NSPI’s) PIJ in November 1984.

Books For Sale:


For more information about these and some of my other books – please go – here.

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2 comments on “L&D: An Organizing Scheme for Performance Support Items

  1. Pingback: T&D: Not All K/S Needs Are Equal | EPPIC - Pursuing Performance

  2. Pingback: L&D: The L-C-S Courses & Resources Table | EPPIC - Pursuing Performance

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