Requires More Than Knowledge & Skills & Competencies
Performance Competence – at any level of the Enterprise – requires enough of the right enablers to be in place – including people with the right knowledge and skills.
My Adaptation of the Ishikawa Diagram
The key division of Process enablers is human and non-human (environmental).
With a Gap Analysis – links back to Enterprise Systems in place that should be/could be addressing and resolving any gaps.
I divide the enablers – and “provisioning” systems into those dealing with the humans in the processes and the non-human elements.
My Model for Organizing Processes at the Department Level
Organized into three grouping:
- Core (both Management and Team/Individual)
In Between the Department and the Organization/ Enterprise
Like the branches of a tree…
At the Enterprise Level
Every portion of the Org Chart represents a collection of Processes – owned by and/or participated in – by that Department.
Knowledge/Skills Are But One of Twelve Variables
Including the Process itself as a key variable.
There are many more throughout this website, but this is free and complete.
Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement – by Guy W. Wallace, CPT – Chapter 11 of the Handbook of Human Performance Technology – 3rd Edition – 2006.
This methodology was first published in this 1984 article in ISPI’s (then NSPI’s) PIJ in November 1984.
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