L&D: Sharing Performance Support & L&D Content

Sharing Can Reduce Your First & Life Cycle Costs

Align your Performance Support and L&D Content to the Processes of your Enterprise – built/bought – and Share to reduce your Life Cycle Costs.

The trick of course is to do so without watering down the content to generic uselessness.

It’s a thing – that: generic useless content.

Here’s an Organization Chart – using my L-C-S Framework for each unit (Division/SBU, Function, Department, Team, whatever).

Slide1

L-C-S is a framework of mine – a WBS – Work Breakdown Structure if you will, of:

  • Leadership Processes
  • Core Processes
  • Support Processes

Slide2

See this next graphic for a blow-up of the new element added to the graphic above in the red circle. Most Processes in the L and S are highly shareable.

Slide3

Most Processes in the Core are unique – it’s what makes Sales different than Purchasing.

Slide4

See this next graphic for a blow-up of the new element added to the graphic above in the red circle. Which is my Fishbone Diagram (with a tip of the hat to the Ishikawa Diagram from the 1950s).

Slide5

Deming and Juran (two Quality Gurus) stated that between 80- to 90 percent of all quality issues were due to the system and not to individual performance. Deming later changed his number t0 94%. Rummler suggested that it was 80%.

In any event – most improvement will come from some other intervention than L&D Course or Resources (which are all a sub-set of Performance Support IMO).

Slide6

See this next graphic for a an Enterprise Content Architecture addressing the Enabler-set of the graphic above in the red circle: Awareness, Knowledge, Skills.

Slide7

Tier 2 and 4 and 5 are aligned directly to the Processes.

All of them – all of the Processes? Perhaps not.

Perhaps only the more critical – per Enterprise Unit (Department/Team, etc.).

It’s a Business Decision – not an L&D Decision IMO.

Slide8

But if Performance Support or L&D Content on “Strategic Planning” or “Budgeting” or “Hiring” can be shared – why not share it – and administrate it to keep it current?

Slide9

Align your Performance Support and L&D Content to the Processes of your Enterprise – built/bought – and Share to reduce your Life Cycle Costs.

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