Blend the Mode First – Then the Media
After Performance/Instructional Analysis – where you know the performance context, the tasks, the outputs and their measures, the typical barriers and performance gaps and causes, and the Knowledge/Skills that enable that performance – you should be able to see the Instruction (Learning and/or Training) and you should be able to select the Modes of Deployment necessary to help the learner/Performer start the process of becoming Performance Competent.
Performance Competence – is the ability to Perform Tasks – to Product Outputs – to Stakeholder Requirements.
Since the early 1980s I have framed my options for Deployment as:
In 1981 I was a member of Motorola’s Training & Education Center (MTEC) where our leader, Bill Wiggenhorn, challenged us to move content from Group-Paced to Self-Paced.
So my default from that point forward always started with Self-Paced – or “why not.”
Soon I folded Coached into my mental model as my prior job used Video-based Training delivered one-on-one or to a group using the manager/supervisor as the facilitator.
Each of these Mode choices can use many types of Media. Video, for example can be part of all three. And so I long ago flipped the phrase Media and Mode – to – Mode and Media.
As an ISD/Performance Improvement consultant since 1982, I have seen a mostly Group-Paced approach to Content Deployment strategies shift to Self-Paced (via E-Learning).
Performance Support BTW = is Self-Paced in use – but may be initially deployed via any of the 3.
Deployment via Group-Paced
This is typically thought of ILT – Instructor Led Training – on the old classroom or classroom/lab. But it could be a Webinar or MOOC. It could be a Conference Call.
Deployment via Self-Paced
Self-Paced today most often means E-Learning.
But it could be an assigned article or book, or book chapter with or without Knowledge quizzes or tests on the front-end and/or back-end. It could be viewing videos or recorded webinars or listening to audio podcasts.
It could be a Performance Aid/Job Aid without any other support – which could be posted on the wall of the room where the person works/performs that Task-set – or found in an indexed binder or online.
If I have a lot of people to deploy I would use Self-Paced to start with and then blend to a combo approach – as needed – to Coached if timing and amount needed to be very flexible – or to Group-Paced if the numbers supported it and the timing and/or amount needed didn’t vary as much.
Deployment via Coached
Coached can also be Mentored. It can be extremely Informal – the 70 as well as the 20. But it can also be as Formal as the 10.
That’s one of the reasons I didn’t jump on that 70-20-10 bandwagon – and if forced to use the numbers I would flip them to 10-20-70: Formal – Semi-Formal – Informal. Or is the “20” Informal too, total happenstance as the 70? Or is it – “20” – guided in any way? Is the “70” guided in any way?
Coached can be delivered by the Coach – any old Coach or a designated (and perhaps Certified) Coach.
Could be a Manager, Supervisor, Peer, Consultant, etc.
If I had lots of people to develop I would not used Coached for their initial development (Training). I would deploy first via Group-Paced or Self-Paced and follow up with Coached to better insure transfer back to the job and support Practice with Feedback.
It really comes down to the level of depth the Content needs to get to for a particular Target Audience or Audience for them to get to a state of acceptable Performance Competence – before “the 70” or “20” takes over – and all Formal and Semi-Formal support is totally over.
PACT Book Resources
In 1999 I published lean-ISD – which I had started back in 1983. Life on the road as a consultant slowed my efforts – until light-weight laptops came about.
In 2011 I updated and reconfigured lean-ISD and several other books into my 6 Pack.
Check the Resource Tab for these and other related resources. There are hundreds and hundreds. Most are For Free – and a few are For a Fee.
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