L&D: Selecting the Deployment Blends

Blend the Mode First – Then the Media

After Performance/Instructional Analysis – where you know the performance context, the tasks, the outputs and their measures, the typical barriers and performance gaps and causes, and the Knowledge/Skills that enable that performance – you should be able to see the Instruction (Learning and/or Training) and you should be able to select the Modes of Deployment necessary to help the learner/Performer start the process of becoming Performance Competent.

Slide1

Performance Competence – is the ability to Perform Tasks – to Product Outputs – to Stakeholder Requirements.

Since the early 1980s I have framed my options for Deployment as:

  • Group-Paced
  • Self-Paced
  • Coached

In 1981 I was a member of Motorola’s Training & Education Center (MTEC) where our leader, Bill Wiggenhorn, challenged us to move content from Group-Paced to Self-Paced.

So my default from that point forward always started with Self-Paced – or “why not.”

Soon I folded Coached into my mental model as my prior job used Video-based Training delivered one-on-one or to a group using the manager/supervisor as the facilitator.

Each of these Mode choices can use many types of Media. Video, for example can be part of all three. And so I long ago flipped the phrase Media and Mode – to – Mode and Media.

As an ISD/Performance Improvement consultant since 1982, I have seen a mostly Group-Paced approach to Content Deployment strategies shift to Self-Paced (via E-Learning).

Performance Support BTW = is Self-Paced in use – but may be initially deployed via any of the 3.

Deployment via Group-Paced

This is typically thought of ILT – Instructor Led Training – on the old classroom or classroom/lab. But it could be a Webinar or MOOC. It could be a Conference Call.

Slide2

 

Deployment via Self-Paced

Self-Paced today most often means E-Learning.

But it could be an assigned article or book, or book chapter with or without Knowledge quizzes or tests on the front-end and/or back-end. It could be viewing videos or recorded webinars or listening to audio podcasts.

It could be a Performance Aid/Job Aid without any other support – which could be posted on the wall of the room where the person works/performs that Task-set – or found in an indexed binder or online.

Slide3

If I have a lot of people to deploy I would use Self-Paced to start with and then blend to a combo approach – as needed – to Coached if timing and amount needed to be very flexible – or to Group-Paced if the numbers supported it and the timing and/or amount needed didn’t vary as much.

Deployment via Coached

Coached can also be Mentored. It can be extremely Informal – the 70 as well as the 20. But it can also be as Formal as the 10.

That’s one of the reasons I didn’t jump on that 70-20-10 bandwagon – and if forced to use the numbers I would flip them to 10-20-70: Formal – Semi-Formal – Informal. Or is the “20” Informal too, total happenstance as the 70? Or is it – “20” – guided in any way? Is the “70” guided in any way?

Coached can be delivered by the Coach – any old Coach or a designated (and perhaps Certified) Coach.

Could be a Manager, Supervisor, Peer, Consultant, etc.

Slide4

If I had lots of people to develop I would not used Coached for their initial development (Training). I would deploy first via Group-Paced or Self-Paced and follow up with Coached to better insure transfer back to the job and support Practice with Feedback.

Awareness-Knowledge-Skills

It really comes down to the level of depth the Content needs to get to for a particular Target Audience or Audience for them to get to a state of acceptable Performance Competence – before “the 70” or “20” takes over – and all Formal and Semi-Formal support is totally over.

Slide4

PACT Book Resources

In 1999 I published lean-ISD – which I had started back in 1983. Life on the road as a consultant slowed my efforts – until light-weight laptops came about.

Slide5

In 2011 I updated and reconfigured lean-ISD and several other books into my 6 Pack.

Slide6

Check the Resource Tab for these and other related resources. There are hundreds and hundreds. Most are For Free – and a few are For a Fee.

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