L&D: Tuesday L&D Processes Audit 08: Cost/Benefits Measurement System Design and Deployment Process

T&D Process 3.1: Cost/Benefits Measurement System Design and Deployment Process 

Note: In my 2001 book I continued my decades old name for the profession as T&D – Training & Development.

Convert for your use as necessary. I will use both T&D and L&D in this weekly series for 2018.


Not all loose processes need to be tightened up.

You should only do that Investment if the Returns warrant.


Learning By Design vs Learning By Chance

When the Cost of Non-Conformance of poor Process/people Performance warrants the Investment in T&D/ Learning/Knowledge Management Content – then make those investments.

And – just because an L&D profession can determine a valid Learning Need and gap in Content – does not in and of itself warrant meeting that need – in any manner.

It’s a Business Decision. 


The L-C-S Framework View

I use both views…


Overview of the Big Picture


T&D Process 3.1: Cost/Benefits Measurement System Design and Deployment Process

Process Purpose

The Cost/Benefits Measurement System Design and Deployment Process creates, deploys, and maintains the measurement system and mechanism(s) for all of T&D. It’s T&D’s balanced scorecard (BSC).


Process Description

The Cost/Benefits Measurement System Design and Deployment Process creates a measurement system and a plan and process to deploy that mechanism. A decision will need to be made whether or not to measure each new T&D product or service, as well

as whether or not to measure each new internal T&D process or infrastructure improvement effort.

Addressing these (or not) should be a conscious business decision. It should be a decision made with an eye toward the return on investment, because there will always be a cost involved for any effort at measurement. Before being gathered, it should be clear why the data is being gathered and how it will be used. After it’s been up and running for a while, this process will need to be continuously improved.

The measurement mechanism(s) for each new T&D product and/or service must be considered in terms of the value for cost of obtaining the data.

The exactness of the data required needs to be determined on a case-by-case basis. The amount of data and the extent and cost of the effort to capture the data needs to be determined. The statistical accuracy requirements of the data need to be accounted for in the measurement plan.

The results of the other elements of the entire T&D system, such as the cost/benefits of the T&D Governance and Advisory System, need to be tracked, along with many other T&D systems and process efforts.

For More About This Process In the T&D Systems View

See my 2001 book: T&D Systems View.


Click on image to link to the download page.

T&D Systems View is also available as a $15 Paperback book – and $7.50 as a Kindle – for more information and/or to order – please go – here.

This 2018 Weekly Series Continues Next Tuesday

For Past Series Posts search this site using: “Tuesday L&D Processes Audit”

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