L&D: Tuesday L&D Processes Audit 09: Ongoing Cost/Benefits Measurement and Feedback Receiving Process

T&D Process 3.2: Ongoing Cost/Benefits Measurement and Feedback Receiving Process

Note: In my 2001 book I continued my decades old name for the profession as T&D – Training & Development.

Convert for your use as necessary. I will use both T&D and L&D in this weekly series for 2018.

Slide1

Not all loose processes need to be tightened up.

You should only do that Investment if the Returns warrant.

Slide2

Learning By Design vs Learning By Chance

When the Cost of Non-Conformance of poor Process/people Performance warrants the Investment in T&D/ Learning/Knowledge Management Content – then make those investments.

And – just because an L&D profession can determine a valid Learning Need and gap in Content – does not in and of itself warrant meeting that need – in any manner.

It’s a Business Decision. 

Slide3

The L-C-S Framework View

I use both views…

Slide4

Overview of the Big Picture

Slide5

T&D Process 3.2: Ongoing Cost/Benefits Measurement and Feedback Receiving Process

Process Purpose

The Ongoing Cost/Benefits Measurement and Feedback Receiving Process captures the data from the T&D Cost/Benefits Measurement System, packages it, and reports it out to the appropriate parties within the enterprise.

Slide15

Process Description

The Ongoing Cost/Benefits Measurement and Feedback Receiving Process measures all T&D efforts and results, including similar measures of impact as in Kirkpatrick’s four levels of evaluation for T&D and more!

Kirkpatrick’s four levels of evaluation require that measurement effort be expended to assess both the costs incurred as well as the results obtained for the T&D products. The four levels measure

  • Satisfaction (Level 1) – Whether or not the target audiences were satisfied with the product
  • Mastery (Level 2) – Whether or not learning objectives were mastered
  • Transfer (Level 3) – Whether what was mastered was taken back and used on the job
  • Return on investment (Level 4) – The return on investment for the effort and expense

T&D can be measured in many manners from the impact of an individual product of T&D to the overall impact of customer and other stakeholder satisfaction, return on investment, and economic value add.

This system creates an open communications channel into the T&D system for any and all cost/benefit feedback or other related inputs and inquiries from its customers and stakeholders.

For More About This Process In the T&D Systems View

See my 2001 book: T&D Systems View.

Slide6

Click on image to link to the download page.

T&D Systems View is also available as a $15 Paperback book – and $7.50 as a Kindle – for more information and/or to order – please go – here.

This 2018 Weekly Series Continues Next Tuesday

For Past Series Posts search this site using: “Tuesday L&D Processes Audit”

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