L&D: Tuesday L&D Processes Audit 10: T&D Project Lessons Learned Process

T&D Process 3.3: T&D Project Lessons Learned Process

Note: In my 2001 book I continued my decades old name for the profession as T&D – Training & Development.

Convert for your use as necessary. I will use both T&D and L&D in this weekly series for 2018.


Not all loose processes need to be tightened up.

You should only do that Investment if the Returns warrant.


Learning By Design vs Learning By Chance

When the Cost of Non-Conformance of poor Process/people Performance warrants the Investment in T&D/ Learning/Knowledge Management Content – then make those investments.

And – just because an L&D profession can determine a valid Learning Need and gap in Content – does not in and of itself warrant meeting that need – in any manner.

It’s a Business Decision. 


The L-C-S Framework View

I use both views…


Overview of the Big Picture


T&D Process 3.3: T&D Project Lessons Learned Process

Process Purpose

The T&D Project Lessons Learned Process captures data unique to the internal lessons learned by the participants within T&D processes regarding their experiences in using or being a part of the process.


Process Description

The T&D Project Lessons Learned Process captures mostly nonfinancial data. This system gathers feedback from all of the participants engaged in the T&D system, such as customers, suppliers, or other stakeholders.

Feedback is the lifeblood of continuous improvement.

Lessons learned are intended to share what works and under what conditions, as well as
what doesn’t work under what conditions, for the purpose of continuously improving the processes.

Each stakeholder has a stake in either the processes themselves or in the results of the processes. Their needs vary. There may be conflicting requirements among the varied stakeholders. Each needs to be balanced and weighed to assess which requirements will win in the inevitable conflicts that arise.

For More About This Process In the T&D Systems View

See my 2001 book: T&D Systems View.


Click on image to link to the download page.

T&D Systems View is also available as a $15 Paperback book – and $7.50 as a Kindle – for more information and/or to order – please go – here.

This 2018 Weekly Series Continues Next Tuesday

For Past Series Posts search this site using: “Tuesday L&D Processes Audit”

# # #


Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.