L&D: Tuesday L&D Processes Audit 10: T&D Project Lessons Learned Process

T&D Process 3.3: T&D Project Lessons Learned Process

Note: In my 2001 book I continued my decades old name for the profession as T&D – Training & Development.

Convert for your use as necessary. I will use both T&D and L&D in this weekly series for 2018.

Slide1

Not all loose processes need to be tightened up.

You should only do that Investment if the Returns warrant.

Slide2

Learning By Design vs Learning By Chance

When the Cost of Non-Conformance of poor Process/people Performance warrants the Investment in T&D/ Learning/Knowledge Management Content – then make those investments.

And – just because an L&D profession can determine a valid Learning Need and gap in Content – does not in and of itself warrant meeting that need – in any manner.

It’s a Business Decision. 

Slide3

The L-C-S Framework View

I use both views…

Slide4

Overview of the Big Picture

Slide5

T&D Process 3.3: T&D Project Lessons Learned Process

Process Purpose

The T&D Project Lessons Learned Process captures data unique to the internal lessons learned by the participants within T&D processes regarding their experiences in using or being a part of the process.

Slide16

Process Description

The T&D Project Lessons Learned Process captures mostly nonfinancial data. This system gathers feedback from all of the participants engaged in the T&D system, such as customers, suppliers, or other stakeholders.

Feedback is the lifeblood of continuous improvement.

Lessons learned are intended to share what works and under what conditions, as well as
what doesn’t work under what conditions, for the purpose of continuously improving the processes.

Each stakeholder has a stake in either the processes themselves or in the results of the processes. Their needs vary. There may be conflicting requirements among the varied stakeholders. Each needs to be balanced and weighed to assess which requirements will win in the inevitable conflicts that arise.

For More About This Process In the T&D Systems View

See my 2001 book: T&D Systems View.

Slide6

Click on image to link to the download page.

T&D Systems View is also available as a $15 Paperback book – and $7.50 as a Kindle – for more information and/or to order – please go – here.

This 2018 Weekly Series Continues Next Tuesday

For Past Series Posts search this site using: “Tuesday L&D Processes Audit”

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