L&D: Tuesday L&D Processes Audit 11: Results Reporting and Archiving Process

T&D Process 3.4: Results Reporting and Archiving Process

Note: In my 2001 book I continued my decades old name for the profession as T&D – Training & Development.

Convert for your use as necessary. I will use both T&D and L&D in this weekly series for 2018.

Slide1

Not all loose processes need to be tightened up.

You should only do that Investment if the Returns warrant.

Slide2

Learning By Design vs Learning By Chance

When the Cost of Non-Conformance of poor Process/people Performance warrants the Investment in T&D/ Learning/Knowledge Management Content – then make those investments.

And – just because an L&D profession can determine a valid Learning Need and gap in Content – does not in and of itself warrant meeting that need – in any manner.

It’s a Business Decision. 

Slide3

The L-C-S Framework View

I use both views…

Slide4

Overview of the Big Picture

Slide5

T&D Process 3.4: Results Reporting and Archiving Process

Process Purpose

The Results Reporting and Archiving Process gathers all of the T&D results data, puts the data in an intelligent and understandable form, and then reports it to stakeholders appropriate to their needs. It also archives it for future reference.

Slide17

Process Description

The most appropriate tool to use to report results is something similar to the balanced scorecard. The measurement philosophy to avoid is the “butts in seats” or “butts on sites” (Web sites) numbers. These numbers may have some value, but they don’t adequately assess what is needed to better understand the return on investment and economic value add potential of human capital investments.

Gathering data and reporting it can occur in different cycles. Project data can be gathered throughout the project period or after the fact. Issues will arise regarding data timeliness and quality versus costs and inconveniences. Understanding exactly what, where, and when decisions will be made using such data can lead to better plans for gathering and reporting.

For More About This Process In the T&D Systems View

See my 2001 book: T&D Systems View.

Slide6

Click on image to link to the download page.

T&D Systems View is also available as a $15 Paperback book – and $7.50 as a Kindle – for more information and/or to order – please go – here.

This 2018 Weekly Series Continues Next Tuesday

For Past Series Posts search this site using: “Tuesday L&D Processes Audit”

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