But You Cannot Own It
You can’t even own the Learning Ecosystem in its entirety.
The Enterprise owns that. You can operate and manage part of it. Those parts that are shared. But every Organizational Entity owns their unique parts.
But you can deploy training so others learn – how to approach their own needs – and give the Enterprise some common language and concepts – for helping them to put into place the critical pieces that they need. Including the Training and Learning and Knowledge Management components.
The Issues and Causes Are Well Beyond Learning Needs
If your Analysis approaches don’t see beyond Knowledge and Skills – you’ll never determine the real root causes beyond what Learning can address. Fix that ASAP – IMO.
It’s complex – not simple. Step up to that.
First the Process
Is the client’s Process or Processes even capable of meeting the needs of the Customers downstream and of all of the Stakeholders regardless of where they sit or focus?
Second or Third Are the People
And as Deming claimed at 94% of all Quality issues are within the control of management – and not the individual – perhaps People – the Human Assets – should be third.
Third or Second Are the Non-People Assets
Are these in place sufficiently – at the moment of need – delivered Just-in-Time – or sitting in nearby storage At-the-Ready?
Are the Expectations clear – the Resources there – and the Culture supportive?
The EPPI Fishbone
This is my adaptation to the Ishikawa Diagram from the 1950s in Japan…
And Stakeholders Have Stakeholders Too
Look around each corner – so to speak.
Concepts, Models, Methods, Tools and Techniques Abound
And that can stymie some.
Teaming – and how to flexibly participate when you are not in the lead – will be key.
Are you ready?
Part 2 – Follows Soon
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