L&D: Tuesday L&D Processes Audit 16: T&D Service Line Design Process

T&D Process 5.3: T&D Service Line Design Process

Note: In my 2001 book I continued my decades old name for the profession as T&D – Training & Development.

Convert for your use as necessary. I will use both T&D and L&D in this weekly series for 2018.


Not all loose processes need to be tightened up.

You should only do that Investment if the Returns warrant.


Learning By Design vs Learning By Chance

When the Cost of Non-Conformance of poor Process/people Performance warrants the Investment in T&D/ Learning/Knowledge Management Content – then make those investments.

And – just because an L&D profession can determine a valid Learning Need and gap in Content – does not in and of itself warrant meeting that need – in any manner.

It’s a Business Decision. 


The L-C-S Framework View

I use both views…


Overview of the Big Picture


T&D Process 5.3: T&D Service Line Design Process

Process Purpose

The T&D Service Line Design Process is similar to the previous process, except that it macrodesigns the nonproduct T&D service line. Those services might include performance improvement consultation, executive and manager coaching, job redesign, etc. (depending on the capabilities of the T&D system’s personnel skills and the intentions of the T&D Governance and Advisory System). A nonproduct service is not a “widget,” such as a course, book, video, attendance at a seminar, etc. It could be something such as a “coaching service” that is provided to new supervisors.


Process Description

The T&D Service Line Design Process approaches the need for other-than-product needs best met by the T&D resources versus other functions/organizations (TQM, industrial engineering, etc.). For example, “executive coaching or mentoring” is a service and not a product. Conducting a needs analysis is also a service and not a product.

All of the potential nonproduct service offerings are determined and approved by the T&D Governance and Advisory System before being built or bought via this process.

For More About This Process In the T&D Systems View

See my 2001 book: T&D Systems View.


Click on image to link to the download page.

T&D Systems View is also available as a $15 Paperback book – and $7.50 as a Kindle – for more information and/or to order – please go – here.

This 2018 Weekly Series Continues Next Tuesday

For Past Series Posts search this site using: “Tuesday L&D Processes Audit”

# # #

EPPIC w Gopher Logo

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.