RIP: Roger D. Chevalier

RIP Roger


From His Son’s Facebook Account

With regret we must announce that Roger D. Chevalier passed away April 30th, 2018 at 11:00 PM.

Growing up in Belmore New York, Roger entered the Coast Guard after earning his Bachelor’s degree. Over the course of his service he earned 3 Masters and a Doctorate degree that served him in his 40 year career both in the Coast Guard and during his later roll as the Director of Information and Certification for the International Society for Performance Improvement (ISPI).

Roger retired from the Coast Guard as a Commander after 20 years, settling with his family in Sonoma County where he went on to serve on the local Hospice advisory board for 20 years, coach over 50 youth sports teams for his two sons and grandchildren, and become an avid cyclist.

Roger D. is survived by his Sons Roger C. and Michael, Grandchildren Roger M. and Hailee, and Sister Celeste.

Roger was a great colleague and friend at NSPI and then ISPI. I will miss him and his professional contributions – and his pictures and stories on Facebook.

My condolences to his family and to his many friends.

His Story About the Fallibility of Level 1 Evaluations

From this PDF: Evaluation – Roger Chevalier

Another lesson learned was centered on the over reliance of Level 1 evaluations to assess the instructors’ performance. In one case, a trainer who was rated in the bottom third of all trainers by his students in Level 1 satisfaction evaluations, was found to be one of the most effective in how his students performed during the first three months after they graduated. The trainer was running evening sessions that gave the students practice with what they learned. After learning about how to make “cold calls” to identify potential clients, that evening students would spent two hours making calls and another hour debriefing what was done. Some of the students made appointments to meet with prospects that they contacted during the evening session. While the students were unhappy about working evenings (as was reflected in their Level 1 evaluations), they were much better prepared for the real world.

“Level 1 (reaction) and Level 2 (knowledge and skills) evaluations can lead to a false
sense of security; there may be no relationship between how participants feel about the training and improved individual and organizational performance”

HPT Practitioner Video – 2008

Roger was one of my first victims in this video series I began in 2008 at the ISPI Conference.

HPT Legacy – 2011

Roger agreed to sit with me at the ISPI 2011 Conference for a longer version of my two HPT Video series.

ISPI Conference Session – 2012

I asked Roger if he’d let me record his session at ISPI’s 50th Anniversary Conference in 2012 – and he agreed.

In 2015 I acknowledged his contributions to me and my professional development by featuring him in My First Friday Favorite Guru Series – here.

From his web site (in 2015):

Roger D. Chevalier, Ph.D., CPT

With over 40 years experience in management and performance improvement, Roger Chevalier is an independent consultant who specializes in integrating training into broader solutions. His past clients include a wide range of businesses, government agencies, and non-profits. He has personally trained over 30,000 managers, supervisors, and sales people in performance improvement, leadership, coaching, change management, customer service, and sales programs in hundreds of workshops.

Major clients include Century 21 Real Estate Corporation, Sun Microsystems, State Farm Insurance, Johnson & Johnson, Hewlett Packard, Dell, Agilent Technologies, Medtronic AVE, E. &. J. Gallo Winery, Microsoft, Parker Hannifin, Siemens Energy and Automation, Phoenix Contact, Storage Dimensions, Energy Northwest, TRW, Vistakon, Realty World, Champion Chemicals, Borg Warner, World Learning, Nextel, the Department of Energy, the U.S. Navy, the U. S. Coast Guard, NATO, and the International Atomic Energy Agency.

Roger is the former Director of Information and Certification for the International Society for Performance Improvement (ISPI). In this role, he was responsible for encouraging the use of performance technology with ISPI’s 10,000 worldwide members by delivering presentations at professional conferences, instructing in ISPI’s Institute public and in-house programs, establishing partnerships with other organizations, publishing articles, working with authors to publish their books, and certifying performance improvement professionals as Certified Performance Technologists (CPTs).

He is a former vice president of Century 21 Real Estate Corporation’s Performance Division where he led a team of over 200 consultants and trainers that developed and delivered sales and management programs for 80,000 sales associates in 5,000 offices nationwide. This role followed a sixteen-year relationship with Century 21 as a contract trainer and management consultant.

Roger is also a former U.S. Coast Guard commander whose final six-year tour was as training director for their west coast training center where he led 140 instructors and staff in implementing instructional systems design in 25 courses for 4,000 students a year. His training center was recognized by the National Society for Performance and Instruction (NSPI) as the “Military Training Organization of the Year” in 1989 for improving the quality of training while reducing recurring annual training costs by one third ($3,000,000 a year).

Roger is the author of numerous articles on human performance technology, leadership, coaching, management of change, customer service, and sales techniques published in a wide variety of professional and trade journals. His new book, A Manager’s Guide for Improving Workplace Performance, will be published by the American Management Association in the first quarter of 2007. He is a faculty member for ISPI’s Principles and Practices program and has been a regular presenter at ISPI and ASTD annual conferences.

He has earned a Doctor of Philosophy degree in Applied Behavioral Science and two Master of Science degrees in Personnel Management and Organizational Behavior. His previous education includes Master and Bachelor of Arts degrees in English literature. Roger has been certified in the field of performance technology by the International Society for Performance Improvement.

Article PDFs by Roger

Additional Articles by Roger

  • “The Changing Role of Evaluators and Evaluation”, Handbook of Improving Performance in the Workplace, (Pfeiffer, 2010)
  • “Leadership in Performance Consulting”, Handbook of Human Performance Technology, Third Edition (Pfeiffer, 2006)
  • “Situational Leadership and Executive Coaching” with Paul Hersey, Coaching for Leadership, Second Edition (Pfeiffer, 2005)
  • “Forward”, Human Performance Technology Revisited, (International Society for Performance Improvement, 2004)
  • “Performance Consulting: Job Aids for Interacting with Clients”, Performance Improvement, January 2001
  • “Human Performance Technology: (a seven-part series of articles for human resource professionals)”, HR.Com, April/May 2000
  • “Is Training the Solution?”, The 1997 McGraw Hill Training and Performance Sourcebook (McGraw Hill, 1996)
  • “From a Process to a System”, Performance and Instruction, Nov/Dec 1994
  • “Leadership: Paradigms”, Performance and Instruction, March 1994
  • “The Manager as Coach”, Supervisory Management, March 1994
  • “Analyzing Performance Discrepancies with Line Managers”, Performance and Instruction, December 1990.
  • “Systematic Change”, Performance and Instruction, May/June 1990
  • “Analyzing Performance Discrepancies with Line Managers”, Performance and Instruction, December 1990.

A Book by Roger

Recipient of the International Society for Performance Improvement (ISPI) Award of Excellence for 2008


Selected for the 2008 ISPI Award of Excellence for Outstanding Communication

Foreword by Marshall Goldsmith

While many supervisors know how to identify flaws in their employees’ performance, only the best managers truly know what it takes to fix the problem. A Manager’s Guide to Improving Workplace Performance offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change. Employee performance expert Roger Chevalier has helped thousands of managers and human resources professionals to bring out the best in their workers. Using case studies and real-life examples, he shows supervisors how to take their employees from good to great by: * using tools like the Performance Coaching Process, Performance Counseling Guide, and Performance Analysis Worksheets * tailoring the amount of direction and support to an employee’s specific abilities and motivations * applying the Situational Leadership model to teams and individual employees. Practical and authoritative, this book offers a positive, yet realistic solution for one of the greatest workplace challenges facing managers.

Here is a link to Roger’s book at Amazon.Com – here.

RIP Roger

RIP. And thanks for all that you shared!

And to his family and friends – may you find peace in your memories of this remarkable man.

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